Emils being sent to customers who made a purchase

  • Resolved johnc1979

    (@johnc1979)


    3 years ago

    Hi,

    As the title says, emails are being sent to some customers who have completed a purchase and haven’t abandoned their cart.
    Are there any settings that can be tweaked or is it just a user behaviour quirk?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @johnc1979

    Thank you for reaching out to us. Was it one-time plugin behavior, or is it happening from time to time?

    Could you send me some screenshots of your abandoned cart automation?

    Thanks in advance

    Thread Starter johnc1979

    (@johnc1979)

    Hi, thanks for the reply @damianmachnik

    It seems to happen from time to time. Not all orders get sent an email after completing a purchase, only a small handful, but it’s enough to confuse some customers.
    The session option is enabled and I’m wondering if that could be causing a problem if they login during checkout?

    https://ibb.co/Wn2rXrj
    https://ibb.co/pRdS128
    https://ibb.co/C6c05qm

    Hey @johnc1979,

    Looking at your screenshots it seems that you’re using the paid, PRO version of ShopMagic.

    Since your issue might be related to the paid version, please feel free to contact us directly through the support form right here: https://shopmagic.app/support/.

Viewing 3 replies - 1 through 3 (of 3 total)
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