Locked out of my site

The fact I gotta be a paid customer in order to receive prompt help is another reason ill be deleting this stupid plugin. Ive been blocked from my dash and now I gotta sit here and wait for someone to answer from a forum to get somewhere this is fing ridiculous

• This reply was modified 3 years, 3 months ago by Yui. Reason: caps

Thanks for reaching out.

I just wanted to say that we do try to read every post that appears here and we make every effort to give you a timely response. According to WordPress, these forums are voluntary for users and for plugin authors, but we value our free community as much as our paid customers. Sometimes the sheer volume of requests coupled with other circumstances like holidays, etc may take a little time for you to get an answer. Your patience is appreciated. If you need a guaranteed answer in a quicker time frame, then Premium Wordfence may be a better option for you.

Getting to the crux of your issue, we only block the things you set the plugin to block. It’s possible that your Rate Limiting Rules are set too tightly, you mistyped your username if you enabled the option to “Immediately lock out invalid usernames” (off by default), or your site isn’t seeing the correct IP addresses of users and as a result is you getting locked out because of malicious login attempts. I’d be happy to help after you regain access.

Getting back in is simple. You can use FTP/SFTP — or any file manager your web host provides via their administration panel. Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. Once you have logged in to your WordPress admin you can name the folder back again and change the setting that caused you to be locked out or deactivate and delete the plugin.

FYI : This method of deactivating a plugin works for most every plugin in case you have issues with another one.

Regarding the missing unlock emails, theys actually come from your website and not our servers. If you aren’t getting emails it usually boils down to one of a few errors.

• The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and add that addresses to your allowlist or add your website to the list of safe domains so you get emails consistently.
• Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
• You hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
• You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

Also, we don’t kick people out of their own site while they are working. There are other plugins that do, which you may have installed, and I believe that WordPress may do so (not 100% sure about this though).

I hope this helps get you sorted.

Tim

• This reply was modified 3 years, 3 months ago by WFSupport.

@valbrunpro

Please stay calm and dont use all CAPS, it is pretty hard to read and does not help you to get faster/better help at all.