embedding not rendering correctly

  • Resolved renrec

    (@renrec)


    2 years, 11 months ago

    I am pasting a link to my event, but when I do the WordPress’ built-in oEmbed renders the site logo, not the photo associated with the event. When I put the link in iFramely to test the link, it renders appropriately with the image from the event. Why is this, if it is using the same data?
    Event link:
    https://www.teamkendallvue.com/event/dinosaur-ridge/
    Thanks,
    Michael

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi @renrec,

    Thanks for choosing Hestia!

    I checked your site, but I am not sure I see the issue. For me, the image rendered on the page you provided is different than the logo of the site – screenshot. Is this not the image that should be displayed?

    Thank you and have a nice day!

    Thread Starter renrec

    (@renrec)

    So here are some screen shots of what I mean. The first is the link, the second is what renders.

    url entered

    This is what renders

    Thanks for the help…
    Michael

    AC

    (@purplecodes)

    Themeisle Support

    Hi @renrec,

    Thank you for the screenshots.

    If I understand it right when you share the link to your event, it’s displaying the logo instead of the Dinosaur Ridge image which is part of your content:
    https://www.teamkendallvue.com/event/dinosaur-ridge/

    Usually, when you share a post or page, the featured image is displayed. In this case, the above link is an event created from a plugin and not a page or post. It also does not have a featured image that is why when you share the link, it displays the logo.
    https://vertis.d.pr/wXbOgJ

    You can reach out to the support team of the event plugin that you are using for assistance.

    Hope this helps.

    Thread Starter renrec

    (@renrec)

    The link does have a featured image associated with the event which is not displaying…

    Screen Shot

    AC

    (@purplecodes)

    Themeisle Support

    Hi @renrec,

    May we ask what event plugin are you using so we can test this on our end.

    Thread Starter renrec

    (@renrec)

    The event calendar

    Thread Starter renrec

    (@renrec)

    SO when doing some troubleshooting, it looks like the conflict lies within the theme. When I changed to a different theme it rendered the featured image for the event correctly.
    thanks,
    Michael

    AC

    (@purplecodes)

    Themeisle Support

    Hi @renrec,

    Thank you for providing more details.

    The Events Calendar plugin allows you to use different templates.
    I created a screencast for you on how to display the image.
    https://vertis.d.pr/aGhdG9

    Hope that helps.

    Thread Starter renrec

    (@renrec)

    Hey that did help to change the problem. BUT it created a new problem. That template doesn’t render my menu for some reason. Can you help me to find a template that works for both?
    Please and Thank you,
    Michael

    AC

    (@purplecodes)

    Themeisle Support

    Hi @renrec,

    You can use the Page Builder Full Width instead.
    https://vertis.d.pr/uDZKcZ
    That should display your menu and the image.
    I suggest you explore the plugin’s options so you can fully maximize it.

Viewing 10 replies - 1 through 10 (of 10 total)
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