emails WooCommerce is being delayed

Hi @omarjnani18

I see how this email delay could be frustrating for both you and your customers. Sometimes delays can happen if your hosting server is taking a while to send out emails. It’s also possible that settings within your email service might be slowing things down.

Could you share with me if you are using an SMTP plugin for sending emails? And just to make sure we cover more ground, do you notice this delay with all emails from your site, or just order-related notifications?

One thing that can help us narrow things down is a system status report. If you could send it here, we can take a look at your site’s setup and find any other possible causes. You can find it by going to WooCommerce → Status, selecting Get system report, and then Copy for Support.

Looking forward to your response.

Hi,

Thank you for your response.

From time to time, the emails from my website do experience delays, but it happens rarely. I am using the WP Mail SMTP plugin for sending emails.

As requested, here is the system status report:

WordPress Environment<br><br>WordPress address (URL): https://www.iptvnorway.no<br>Site address (URL): https://www.iptvnorway.no<br>WC Version: 9.5.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.9.0<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.31<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5000<br>cURL Version: 8.9.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.20-MariaDB-cll-lve<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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InnoDB<br>iua0fjc_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>iua0fjc_wfob_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>iua0fjc_wfocu_event: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>iua0fjc_wfocu_event_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wfocu_session: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>iua0fjc_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>iua0fjc_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>iua0fjc_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wpmailsmtp_debug_events: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>iua0fjc_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>attachment: 475<br>aw_workflow: 1<br>cfw_acr_emails: 3<br>custom_css: 1<br>e-floating-buttons: 1<br>elementor_library: 51<br>emailkit: 3<br>envato_tk_import: 4<br>forminator_forms: 11<br>itsec-dash-card: 6<br>itsec-dashboard: 1<br>mailpoet_page: 2<br>nav_menu_item: 59<br>oembed_cache: 2<br>page: 37<br>post: 30<br>product: 11<br>revision: 1964<br>rm_content_editor: 1<br>shopengine-template: 2<br>shop_coupon: 19<br>shop_order_placehold: 897<br>wfacp_checkout: 14<br>wffn_landing: 1<br>wffn_ty: 6<br>wfocu_funnel: 1<br>wfocu_offer: 2<br>whatsapp-accounts: 1<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_navigation: 2<br>yaymail_template: 11 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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Page ID is set<br>but the page does not exist<br><br>Cart: #1871 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #1875 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #1879 - /my-iptv-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Starnet<br>Version: 1.0<br>Author URL: https://themeforest.net/user/shtheme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ? 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Next scheduled: 2025-01-10 13:44:30 +00:00<br>Options: ?<br>Notes: 79<br>Onboarding: completed Action Scheduler<br><br>Canceled: 38<br>Oldest: 2024-12-11 17:32:28 +0000<br>Newest: 2024-12-11 17:56:06 +0000<br><br>Complete: 16,258<br>Oldest: 2024-12-10 10:02:26 +0000<br>Newest: 2025-01-10 09:57:11 +0000<br><br>Failed: 868<br>Oldest: 2024-06-27 13:48:09 +0000<br>Newest: 2025-01-06 09:47:52 +0000<br><br>Pending: 13<br>Oldest: 2025-01-10 09:58:11 +0000<br>Newest: 2025-02-05 09:47:52 +0000 Status report information<br><br>Generated at: 2025-01-10 09:58:11 +00:00<br>

Let me know if you need any additional information to help resolve this issue.

Hi @omarjnani18,

Thank you for sharing the system report. Based on my review, I see you have several add-on customizations in WooCommerce. To help identify the issue, could you set up a staging site, switch to the Storefront theme, and enable only WooCommerce along with your payment processing plugin? Then, please conduct a test order to check if the email delay persists.

I look forward to hearing about your findings.