Emails to Gsuite “groups” not working

  • Hello WP Mail team – I have a bug that I would like to report. We use a “group” for all our WP emails such as sales@ and info@ so that all the relevant team members get the emails from the site. We set it up with gmail and the test went through just find but this is where it gets weird. When we have the SMTP set up successfully only emails to the customer are sent. All the emails to the admin email addresses sales@ or info@ are not being sent period. I checked the gsuite mail log and they are not even being sent from wordpress at all. Has anyone else had this bug pop up? I am at a loss of what to do as we cannot change the emails around and need the group to stay as is but want the deliverability that the SMTP protocols provide. I think this is a true bug so I wanted to bring it to your attention so you can research and replicate.

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    Hi @equusport,

    Thank you for bringing our attention or compatibility with GSuite Groups.
    We will investigate the issue and will try to replicate and fix.

    Thread Starter Lauren

    (@equusport)

    You are more than welcome! I talked to Gsuite support as well and they checked all our logs and such and said all email was being delivered to groups correctly prior to activation (we’ve been using groups for over 2 years) and that it had to do with the plugin not sending emails from WP to our groups at all – in our logs it showed no emails even showing to be “delivered” but rather they just “didn’t exist”.

    As soon as we deactivated the plugin all our WP emails began sending to groups again (we really only have 2 places they come from ourside of woo – contact form 7 and a product inquiry plugin, one to info@ and the other to sales@ group).

    We even turned off all “forced” settings to no avail. Not sure what the hiccup is but I do know that no emails were being sent to groups with the plugin activated but resumed correct sending as soon as we took it off the website.

    Super bummed!

    Please let me know what you find out – also happy to give you access to our dev site if that would help you see what we saw.

    Lauren

    Thread Starter Lauren

    (@equusport)

    Hey @slaffik & WP Mail – any update on this bug?

    • This reply was modified 6 years, 4 months ago by Lauren.
    Plugin Author Slava Abakumov

    (@slaffik)

    Hi @equusport,

    I’ve reviewed G Suite, Groups for Business settings.
    Are you sure that your group (that you are trying to send emails to) actually has all the settings correctly saved? That anyone from the internet can post to it?

    Thread Starter Lauren

    (@equusport)

    @slaffik YUP! We’ve been using groups for 3+ years with our customers and have no issues. We even submitted a ticket to Google to double check and all came back clear.

    The truly odd part of this is when we did an audit of the logs it looks like when we set up your plugin with google groups it doesn’t even send from WP. It is almost like there is something blocking it because when we looked at the gsuite logs as well as WP email logs there weren’t even any emails that were sent and then undelivered.

    I really think this is a bug with your plugin that is stopping emails to gsuite groups dead in their tracks.

    Plugin Author Slava Abakumov

    (@slaffik)

    @equusport

    In order to troubleshoot further, I’ll need to collect more details. When you get a chance, would you please go to https://wpforms.com/contact/ and click the ‘Complete a Form’ button on the right side? This will allow you to submit a ticket without a WPForms account. Please mention there in your message my name (Slava) with a link to this thread and/or short description of a problem, so I will be notified by our support team.

    Thread Starter Lauren

    (@equusport)

    I did that initially and was basically told to take a hike haha which is why I posted here. I will gladly do it again and would happily give you access to our dev site if that would help you hunt down the bug. Submitting now!

    Thanks!

    Lauren

    Thread Starter Lauren

    (@equusport)

    @slaffik I would love an update on this. It still appears to be a major bug that prevents us from using your plugin. Please let me know!

Viewing 8 replies - 1 through 8 (of 8 total)
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