• Hi there, my emails are stuck in the queued state for two of my websites. The issue started on Thursday morning and has not yet been resolved. Here is the diagnostic info for my one site:

    site_url(): https://thevelvetcakeco.com
    home_url(): https://thevelvetcakeco.com
    Web Server: nginx/1.16.1
    WordPress: 6.6.1
    WP Locale: en_US
    PHP: 7.4.33
    PHP Memory Limit: 512M
    WP Memory Limit: 40M
    Memory Usage: 24 MB
    WP Max Upload Size: 512 MB
    PHP Time Limit: 360
    PHP Error Log:
    MySQL: 8.0.30
    Database Name: OOm_velvet_electricegg_site
    Table Prefix: wp_
    ext/mysqli: yes
    cURL: 7.58.0
    OpenSSL: OpenSSL 1.1.1 11 Sep 2018
    fsockopen: Enabled
    allow_url_fopen: Enabled
    Zlib Compression: Enabled
    Basic Auth: Disabled
    Proxy: Disabled
    Blocked External HTTP Requests: None

    Send Mail Using SES: On
    Enqueue Only: Off
    Enable Open Tracking: Off
    Enable Click Tracking: Off
    Region: eu-west-2
    Log Duration: 90
    Instantly Remove Successfully Sent Emails From The Log: Off
    Remove Successfully Re-sent Failed Emails From The Log (Pro only): Off

    WP Cron: Enabled
    Alternate WP Cron: Disabled
    Last Run: 16:54:45 2024-08-07 UTC
    Next Scheduled: 16:55:43 2024-08-07 UTC
    Queued: 391
    Failures: 110

    WPOSES_SETTINGS: Not defined
    WPOSES_LICENCE: Not defined
    AWS_USE_EC2_IAM_ROLE: Not defined

    WP_DEBUG: No
    WP_DEBUG_LOG: Yes
    WP_DEBUG_DISPLAY: Yes
    SCRIPT_DEBUG: No
    WP_CONTENT_DIR: /var/www/thevelvetcakeco.com/htdocs/wp-content
    WP_CONTENT_URL: https://thevelvetcakeco.com/wp-content
    UPLOADS: Not defined
    WP_PLUGIN_DIR: /var/www/thevelvetcakeco.com/htdocs/wp-content/plugins
    WP_PLUGIN_URL: https://thevelvetcakeco.com/wp-content/plugins

    Active Theme Name: Avada Child
    Active Theme Version: 1.0.0
    Active Theme Folder: Avada-Child-Theme
    Parent Theme Name: Avada
    Parent Theme Version: 7.11.7
    Parent Theme Folder: Avada

    Active Plugins:
    Adminimize (v1.11.11) by WP Media
    Advanced Custom Fields PRO (v6.2.9) by WP Engine
    All 404 Pages Redirect to Homepage (v2.0) by Geek Code Lab
    Avada Builder (v3.11.7) by ThemeFusion
    Avada Core (v5.11.7) by ThemeFusion
    Cookie Notice & Compliance for GDPR / CCPA (v2.4.16) by Hu-manity.co
    Core Rollback (v1.3.5) by Andy Fragen
    Easy Forms for Mailchimp (v6.9.0) by Code Parrots
    FiboSearch - AJAX Search for WooCommerce (v1.27.0) by FiboSearch Team
    Formidable Forms (v6.9.1) by Strategy11 Form Builder Team
    Formidable Forms Pro (v6.9.2) by Strategy11
    Formidable MailChimp (v2.06) by Strategy11
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress (v1.20.2) by Thomas Geiger
    Kadence WooCommerce Email Designer (v1.5.12) by Kadence WP
    LoginPress (v3.0.7) by LoginPress
    MC4WP: Mailchimp for WordPress (v4.9.13) by ibericode
    Mailchimp for WooCommerce (v4.0.2) by Mailchimp
    PDF Invoices & Packing Slips for WooCommerce (v3.8.2) by WP Overnight
    PayJustNow for WooCommerce (v2.3) by PayJustNow (Pty) Ltd.
    Payflex Payment Gateway (v2.5.0) by Payflex
    Popup Maker (v1.19.0) by Popup Maker
    Print Invoice & Delivery Notes for WooCommerce (v4.9.0) by Tyche Softwares
    Redirection (v5.4.2) by John Godley
    ShopMagic for WooCommerce (v4.2.14) by WP Desk
    Side Cart WooCommerce (v2.5) by XootiX
    Simple Custom Post Order (v2.5.7) by Colorlib
    Simple History (v4.15.1) by P?r Thernstr?m
    Slider Revolution (v6.3.3) by ThemePunch
    Smash Balloon Instagram Feed (v6.3.1) by Smash Balloon
    SnapScan Online Payments (v1.5.17) by
    UpdraftPlus - Backup/Restore (v1.24.3) by UpdraftPlus.Com, DavidAnderson
    WP Offload SES Lite (v1.7.0) by Delicious Brains
    WooCommerce (v8.9.3) by Automattic
    WooCommerce Advanced Product Labels (v1.2.5.3) by BeRocket
    WooCommerce Delivery & Pickup Date Time Pro (v1.4.32) by CodeRockz
    WooCommerce Google Product Feed (v7.9.5) by Ademti Software Ltd.
    WooCommerce InStore Gateway (v1.0.0) by Barry Roodt - Jumptag Web Development
    WooCommerce Order Status Manager (v1.13.2) by SkyVerge
    WooCommerce Pay Now Gateway (v2.0.0) by Gateway Modules
    WooCommerce Payfast Gateway (v1.6.5) by WooCommerce
    WooCommerce Product Add-ons (v3.0.34) by WooCommerce
    WooCommerce SnapScan Gateway (v1.1.12) by WooCommerce
    Yoast SEO (v22.7) by Team Yoast
    Yoco Payments (v3.6.0) by Yoco

    Must-use Plugins:
    WP CLI Login Command Server (v1.5) by Evan Mattson
Viewing 1 replies (of 1 total)
  • Plugin Support Delicious Brains Support

    (@dbisupport)

    Hi there!

    WP Offload SES Support Team here, Thanks for reaching out with your query we would be happy to assist!

    The plugin relies heavily on background processing. Can you kindly confirm if you’ve set up an external cron as per this guide:

    https://deliciousbrains.com/wp-offload-ses/doc/cron-setup/

    You could also try clearing out/deleting any transients related to WP Offload SES. You can use plugins like Transient Manager to delete transients.

    Before making any changes, kindly create a working backup of the site first.

    We hope this helps! Please let us know how it goes for you.

Viewing 1 replies (of 1 total)
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