Emails stopped being sent to a certain subscriber even though he is on the list

  • Hi
    In the last two weeks, a subscriber on the list was sent an email – for some reason, emails sent to the list in which she is registered stopped being sent to her (for all other subscribers on the list, the emails are sent regularly).
    The subscriber is not marked as inactive and opens the emails that are sent to her regularly.
    In the check I made on her statistics – I saw that the last email sent to her was at the beginning of November – although additional emails were sent to the list she is on and were received by the other subscribers on the list.
    Only for her they were not sent at all

    I would be happy for your inspection

Viewing 1 replies (of 1 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there,

    In the last two weeks, a subscriber on the list was sent an email – for some reason, emails sent to the list in which she is registered stopped being sent to her (for all other subscribers on the list, the emails are sent regularly).

    The subscriber is not marked as inactive and opens the emails that are sent to her regularly.

    In the check I made on her statistics – I saw that the last email sent to her was at the beginning of November – although additional emails were sent to the list she is on and were received by the other subscribers on the list.

    Only for her they were not sent at all

    That’s really odd.

    In order to get a better understanding of what might be happening here, could you please let us know the following:

    1. What is the email service they’re using? Is it like Gmail or a custom domain attached email address?
    2. Can you please send us the following information:

      – A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.

      – Copy and paste the information from MailPoet > Help > System Info.

    You said:

    The subscriber is not marked as inactive and opens the emails that are sent to her regularly.

    Are you saying she belongs to another list as well, and in that list she continues to receive the emails?

    Look forward to your reply.

Viewing 1 replies (of 1 total)
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