Emails stop being sent after some time.

  • Resolved nioen

    (@nioen)


    1 year, 6 months ago

    Hello

    We are trying to configure the WP Mail STMP plugin to automatically send emails to those users who log in to our website.

    So far so good, we followed the instructions, configured our Google account (we’re doing it through GMail), got the credentials, etc. And that’s it, everything works.

    We log in a user and the email gets to us. We send test emails without any problems.

    What happens then?

    Well, after X amount of time, being X unknown, the email is “unlinked”, and the emails stop being sent. Everything is still configured, the credentials are saved and have not changed, but the email is no longer linked to our WP MAil STMP plugin. It turns out that every so often, we have to re-link the email and have to accept this (the image is from the guide, but that’s the step we have to repeat constantly):

    Any help would be welcomed! Thanks in advance!

    View post on imgur.com
    • This topic was modified 1 year, 6 months ago by nioen.
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  • Plugin Support Darshana

    (@darshanaw)

    Hi @nioen,

    Thanks for reaching out! Your Google API connection might break from time to time if you’re using the “Test” mode on your Google App.

    When you get a chance, please head over to your Google App and publish it (see: https://a.supportally.com/uDnlHL). Then remove your existing Gmail connection under the WP Mail SMTP -> Settings page and reconnect to it.

    In case it helps, please go through this step.

    I hope this helps. Thanks!

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