Emails still not sending

  • Resolved passportandpixels

    (@passportandpixels)


    5 months ago

    Hi, thanks for reading my message.

    MailPoet has completely stopped working for me. I have been through all the troubleshooting guides in the knowledge base and nothing works. My host, Lyrical, have been into my site to try to fix the problem and nothing works. I have sent messages and tweets to MailPoet it seems impossible to get help. So I’m hoping someone here can help!

    I have my MailPoet (latest version) set up with an automatic email when a new blog post is published. This worked successfully until it stopped working when MP decided a gmail address was no longer good enough. So I set up a new email address and put it in, checked it was all set up correctly. Still no joy. I went through all the troubleshooting tips on the site. Everything is set up and connected correctly. I reached out to Lyrical who suggested switching from the native emailer to the SMTP plugin. We did this. Still doesn’t work. There are now 11 failed emails with new post notifications and nothing works. These 11 failed emails have a button saying ‘resume’ but when I click it on one of them, nothing happens.

    Help would be much appreciated as I’m ready to delete MailPoet now. Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @passportandpixels ,

    Thank you for reaching out to us.

    I’m taking a look at your account and It’s currently active. You should have no issues sending your emails.

    Is there a particular error you’re seeing when you try to send out your emails? If yes, can you send us a screenshot of this error message?

    Also kindly send us the following:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.

    Kindly blur/redact any sensitive information before sending your screenshots as this is a public forum.

    Looking forward to hearing from you!

    Plugin Support Dani F. a11n

    (@danielinhou)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers ????

Viewing 2 replies - 1 through 2 (of 2 total)
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