Emails sent to customers/subscribers are not working

  • Resolved inamal

    (@inamal)


    3 years, 7 months ago

    Hi

    I have Ecommerce page and I also have possibility for customers to make their own account. For email customisation I am using Yaymail plugin and I have customised all emails in Woocommerce (invoice, new order, new account and so on). When I try to test my customise emails (I make a account on my website, make purchase so that I can see what emails I am getting in my inbox) some work and some does not. Invoice working perfectly. But new account confirmation email is all messed up – its not showing my customised email that I made (there is some text that looks like something wordpress made by default) – and is sending users to WordPress login. (?!)

    I enabled checkboxes for all emails (WooCommerce-settings-emails).
    I installed WP mail SMTp and configured it.

    Problem is still there. Can anyone advise me what to do next? How do I make my customised emails being sent out for all the categories?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YayCommerce

    (@yaycommerce)

    Hi @inamal ,

    Thanks for reaching out. Are you using our latest version please?
    And could you let me know exactly which template here is not working https://prnt.sc/1pkr5hz?

    • This reply was modified 3 years, 7 months ago by YayCommerce.
    Thread Starter inamal

    (@inamal)

    Hi

    I have 2.1.9 version.

    Until now I know New Account is not working. They all have green dots when I am in customiser and looking at the list (as your image shows). But New Account mail is customised by me and is all messed up – its not showing my customised email that I made (there is some text that looks like something wordpress made by default) – and is sending users to WordPress login.

    I am not sure if this is problem with Yaymail or connection between WordPress and Yaymail or its just me and my lack of knowledge but I really tried to find and implement every tutorial I could find on this subject.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @inamal ,

    Sorry about that issue!
    I checked the case and it seems working perfectly here!

    So, since this doesn’t look like a general issue, I would urge you to schedule a Teamview check with the developers here for help:

    https://yaycommerce.com/support

    Kind regards,
    -Bruce-

Viewing 3 replies - 1 through 3 (of 3 total)
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