Emails Sent, but to the wrong email?

  • I set this up like I have in the past. But the test email, and contact form emails submissions, are being sent to the email address used to SEND the emails (the one I used with credentials to set the plugin up), not to the email listed as the “TO” email. It’s very strange. The forms / emails are NOT being sent to the email address set as the main contact in WP Settings, but rather the email account used in the SMTP settings.

    Is this a common issue? It’s almost like there’s a weird loop.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Please check the following documentation. Let me know if this helps you.

    Kind regards

    Thread Starter yesyeah

    (@yesyeah)

    Thanks for the reply. But this is just documentation on the regular setup, right?

    I am fairly positive I have configured this correctly (have done it numerous times).

    The PROBLEM is (and I have never seen it happen before) is that after setting it up (using other smtp as it’s an office 365 setup) every notification from this wordpress site (including the TEST email) is GOING to the email we are USING in the smtp settings. Not to the “to” email.

    That means, every notice from wordfence, etc.

    Nothing is going TO where the emails should go. The test email (set to go to a separate email) doesn’t go there, it goes to the smtp email. The contact form emails are not going to their designated email, they are going TO the SMTP settings email address.

    Any other ideas? Thanks!

    Hi, thank you for providing more information. Someone shared the following solution using office 365. Let me know if this helps you.

    Kind regards

    Thread Starter yesyeah

    (@yesyeah)

    That’s a from name replacement issue.

    Our issue, and it may be due to 365, is that the emails are NOT being sent to the designated email – they are just being sent to the email used in the SMTP settings.

    Does that make sense?

    Thread Starter yesyeah

    (@yesyeah)

    Ok, I was able to get this to work properly using gmail setup I have used with other accounts.

    HOWEVER, with 365, the emails send, but again, ALL notifications go to the email used in the 365 setup. That means, any site notifications (like from wordfence) go to that 365 email, instead of to the email listed in the overall wordpress admin area.

    So it appears there’s a weird office 365 thing that redirects all mail to that email address, instead of going to where forms and notices should go.

    Any other advice?

    Hi, sorry for sharing the wrong link. Unfortunately I don’t use Office 365 myself. I am also interested in finding a solution to your problem, so that it can help others with the same issue as you.

    I have submitted a message to the developers to investigate further your issue.

    Sorry for any inconvenience.

    Kind regards

    • This reply was modified 5 years, 2 months ago by mbrsolution.
Viewing 6 replies - 1 through 6 (of 6 total)
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