Emails sent are not received by recipients

Hi @manjuhari

First, sorry for any inconvenience caused. You wrote to us previously, so I assume that you followed the link which I sent to you and we can confirm that:

1. WooCommerce notifications are successfully delivered.
2. Send Test is working.
3. Emails have Failed status in the Outcomes.
4. You’ve tested your email with mail-tester and your score is 6 or higher.
5. You’ve (temporarily) deactivated all of the SMTP plugins (if you are using any).

That’s unusual that only some of the emails are delivered while some not.

To troubleshoot this issue I’ll need two things from you:

1. I’d like to check the screenshot from the Outcomes, is it possible?
2. Check WooCommerce > Status > Logs for any errors related to ShopMagic. If you find any, copy and paste it here.

Once again – sorry that our plugin is not working as it should be.

Looking forward to your answer. If there are some private information which you do not want to share, you can always contact us directly [email protected]

I’m closing this thread as the issue wasn’t caused by ShopMagic.

Hi, I have similar problem. Notifications are not sent.

I confirm that I check all points from your list: https://shopmagic.app/blog/shopmagic-troubleshooting-faq/#faq-5

1. WooCommerce notifications are successfully delivered.
YES

2. Send Test is working.
YES

3. Emails have Failed status in the Outcomes.
I set up new automatizatoin – send an email on “waiting for payment” status, there are no message in

4. You’ve tested your email with mail-tester and your score is 6 or higher.
8.8/10

5. You’ve (temporarily) deactivated all of the SMTP plugins (if you are using any).
YES, I’m using Easy WP SMTP. It doesn’t send emails even when this plugin in set off

wordpress: 5.6
plugin version: 2.21.0

Hi @mayky,

thank you for your detailed message. If emails have failed status in the Outcomes, then you should be able to see a reason why it is happening. Go to Outcomes and check its last column which is Options, you see View logs (https://imgur.com/a/v9KAk6L).

Click on it to see the logs and copy&paste all of it here. We should be able to identify what is causing your issue.

Thank you for quick response ?? I cant see those messages in Outcomes :/

I have three automations set, two after buiyng product, and one on waiting for payment (this is for test purposes).

Two days ago it works good, I updated few plugins, but I don’t remember which one :/

Hi @mayky

Contact us at [email protected] because – most likely – we will need some more private information and screenshots to troubleshoot this issue.

Thanks in advance!