Emails sent are in plain text – no HTML support

  • Resolved MyTeeFunny

    (@prettysickpuppycom)


    1 year, 2 months ago

    Problem with eTicket emails sent to ticket buyers and emails sent to the Admin. It appears the Content-Type in email header is ‘text/plain’ which does not allow the use of HTML – and is why you see HTML markup in the email body. The Content-Type should be ‘text/html’.

    This is a problem because (1) HTML Markup is seen in email body and (2) the QR code does not display and only shows the link to the URL of the location of the QR code.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Collin Sasse

    (@collinsasse)

    I checked the code and it shows a content type of html. Can you clarify where you are seeing otherwise? This may be an issue with your mailserver or mail client. I’ve not had anyone else report this issue.

    https://share.cleanshot.com/qMS3ZW6HPNspz8bVZGTh

    Thread Starter MyTeeFunny

    (@prettysickpuppycom)

    Thanks for the reply!

    Further checking email headers and what SMTP plugins in use (Post SMTP plugin), it appears the Post SMTP plugin is causing the problem, changing what should be “text/html” to “text/plain”.

    The issue is NOT your plugin, happily.

    I have a support ticket placed with the Post SMTP plugin developer.

    Plugin Support Collin Sasse

    (@collinsasse)

    Thank you for the update – glad to hear you identified the issue. I am going to mark this as resolved as it does not relate to our plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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