Emails sending but not Delivering

  • Resolved theroadlesswritten

    (@theroadlesswritten)


    1 year ago

    Hi Everyone!

    So I’ve just realised that emails being sent through my website are not being delivered. It was working initially but has recently stopped working. I’ve got a log from debug events after test email was sent, not sure if this is helpful or not.

    WP Mail SMTP

    /home1/therobq8/public_html/wp-content/plugins/wp-mail-smtp/src/Admin/Pages/TestTab.php (line: 350)

    Backtrace:
    [0] wp_mail called at [/home1/therobq8/public_html/wp-content/plugins/wp-mail-smtp/src/Admin/Pages/TestTab.php:350]
    [1] WPMailSMTP\Admin\Pages\TestTab->process_post called at [/home1/therobq8/public_html/wp-content/plugins/wp-mail-smtp/src/Admin/ParentPageAbstract.php:265]
    [2] WPMailSMTP\Admin\ParentPageAbstract->process_actions called at [/home1/therobq8/public_html/wp-includes/class-wp-hook.php:324]
    [3] WP_Hook->apply_filters called at [/home1/therobq8/public_html/wp-includes/class-wp-hook.php:348]
    [4] WP_Hook->do_action called at [/home1/therobq8/public_html/wp-includes/plugin.php:517]
    [5] do_action called at [/home1/therobq8/public_html/wp-admin/admin.php:175]

    Any attempt at a solution would be great!

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support David

    (@dpinson)

    Hi there @theroadlesswritten,

    Thanks for reaching out! We’ll need more information to help sort out what’s happening. When you get a moment, can you let us know which mailer you are using?

    Also, try sending a test email from the Email Test feature under WP Mail SMTP > Tools >Email Test. When you send a test message, if we receive an error back from the mailer service it should be displayed. Let us know what the error message says.

    Thanks!

    Thread Starter theroadlesswritten

    (@theroadlesswritten)

    Hi David, Thanks for your reply!

    I’m using WP Forms Lite. I’ve also sent a test email, it says it was sent successfully but I don’t receive it in my emails.

    Plugin Support David

    (@dpinson)

    Hi there @theroadlesswritten,

    Thanks for the response. Since you’re getting a success message, it means we’re not receiving an error back from your mailer. This could mean either:

    • The mailer is receiving the email from your site, but is not sending the email for some reason
    • There is a conflict with another plugin that is intercepting the message before it can be handed off

    There are a couple of things you can try. The first would be to check with your mailer and see if the emails are actually getting there. If you’re using something like SendLayer or Brevo, you can log into the account to check your transactional email logs. If you see your test emails in the logs, it means they made it that far and you’ll need to reach out to the mailer service to find out why they are not going to your inbox.

    If you don’t see the emails in your mailer service email logs, it means the emails likely didn’t get that far. In that case, you may have a conflict on your site. You could disable the other plugins on your site and then try sending another test email again. If it makes it through, turn the plugins back on one at a time and send test emails each time until they stop making it through. That would tell you which plugin is conflicting.

    I hope that helps! Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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