Emails only sent to first 400 registered users

@brentnesbitt,

You are looking at all the right things, maybe have a look at the configuration on the LAMP server, look at script execution time, allowed RAM resources and the sendmail settings in the php.ini file.

I installed the wp-mail-log plugin (the email log plugin I installed earlier was next to useless), which gives tremendous detail about what was intended to be sent (before it gets to postfix itself), including a huge array with all of the registered subscribers, among which I would expect to find the address of a certain registered user, and it is not there.
As a workaround I have put that user’s email address in the “Public Subscribers” section, where there is 1 other user also listed. These emails send and are logged correctly.

@brentnesbitt,

Okay, so how many users are actually not being sent emails with this additional checking in place?

For that one user, have you checked their settings to make sure they are subscribed (Find them in the Registered User tab at Subscribe2->Subscribers and click the word ‘edit’ below their email address).

Well, we have 552 registered users, all of which are auto-subscribed when they first sign up. There is a possibility that some could have unsubscribed, but it is coporate policy that they are signed up for some of these, so the number would be few. (and in fact, subscribe2 lists all 552 being signed up for the “All Staff” category.

This morning, an “All Staff” post was sent to 475 people (2 of those being public subscribers, so that leaves 71 who should have been sent this email that weren’t. (possibly slightly more, as I think an admin email is sent for every 50 users – so they would be being counted multiple times)

The one user I am specifically looking for has both a registered subscriber account, and a public subscriber account at the moment. Each email address is distinct by its capitalization, and hence I am able to distinguish them in the log. I am only seeing the public subscriber version in the log. (the log logs calls to wp_mail, and phpmailer_init)

And yes, I have confirmed that she is subscribed properly to all of the categories under the registered users tab, and none of the “do not send posts by these authors” is checked.

Oh, one more thing, the array of addresses in the log file has 409 names.

@brentnesbitt,

In the Subscribe2->Settings page, change the number of recipients per email to 1 and individual emails are sent to each subscriber, that should make viewing the sent to list easier and remove admin address duplication.