Emails now showing Ticket ID & Security Code

Hi @tristanmarmont,

It would be helpful if you could share your System Status Report so we can check your configuration. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks!

Sorry, I should have done that from the start! Here you go:

### WordPress Environment ###

WordPress address (URL): https://jimmys.group
Site address (URL): https://jimmys.group
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.51-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: jl_
Total Database Size: 65.95MB
Database Data Size: 49.13MB
Database Index Size: 16.82MB
jl_woocommerce_sessions: Data: 0.29MB + Index: 0.01MB + Engine MyISAM
jl_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_order_items: Data: 0.27MB + Index: 0.17MB + Engine MyISAM
jl_woocommerce_order_itemmeta: Data: 2.16MB + Index: 1.72MB + Engine MyISAM
jl_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_actionscheduler_actions: Data: 0.14MB + Index: 0.07MB + Engine MyISAM
jl_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_actionscheduler_logs: Data: 0.11MB + Index: 0.07MB + Engine MyISAM
jl_addonlibrary_addons: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
jl_addonlibrary_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_comments: Data: 2.08MB + Index: 0.94MB + Engine MyISAM
jl_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_options: Data: 5.61MB + Index: 1.12MB + Engine MyISAM
jl_postmeta: Data: 18.71MB + Index: 8.87MB + Engine MyISAM
jl_posts: Data: 7.18MB + Index: 1.21MB + Engine MyISAM
jl_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
jl_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
jl_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_revslider_sliders: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
jl_revslider_sliders_bkp: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
jl_revslider_slides: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
jl_revslider_slides_bkp: Data: 0.16MB + Index: 0.00MB + Engine MyISAM
jl_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
jl_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
jl_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
jl_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_sbi_instagram_posts: Data: 0.41MB + Index: 0.01MB + Engine MyISAM
jl_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_term_relationships: Data: 0.12MB + Index: 0.25MB + Engine MyISAM
jl_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_usermeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
jl_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
jl_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
jl_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wc_customer_lookup: Data: 0.08MB + Index: 0.08MB + Engine MyISAM
jl_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wc_order_product_lookup: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
jl_wc_order_stats: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
jl_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wc_product_meta_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
jl_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wfblockediplog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
jl_wfblocks7: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
jl_wfconfig: Data: 2.45MB + Index: 0.02MB + Engine MyISAM
jl_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wffilemods: Data: 3.25MB + Index: 0.63MB + Engine MyISAM
jl_wfhits: Data: 0.53MB + Index: 0.10MB + Engine MyISAM
jl_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wfissues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
jl_wfknownfilelist: Data: 1.79MB + Index: 0.19MB + Engine MyISAM
jl_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
jl_wflogins: Data: 0.20MB + Index: 0.05MB + Engine MyISAM
jl_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
jl_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
jl_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_wfstatus: Data: 0.18MB + Index: 0.06MB + Engine MyISAM
jl_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
jl_woocommerce_exported_csv_items: Data: 0.64MB + Index: 0.05MB + Engine MyISAM
jl_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
jl_yoast_indexable: Data: 1.43MB + Index: 0.51MB + Engine MyISAM
jl_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.28MB + Engine MyISAM
jl_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
jl_yoast_seo_links: Data: 0.10MB + Index: 0.05MB + Engine MyISAM

### Post Type Counts ###

attachment: 755
customize_changeset: 1
custom_css: 1
nav_menu_item: 13
page: 18
post: 4
product: 256
revision: 1497
shop_coupon: 1
shop_order: 3082
shop_order_refund: 37
ticket-meta-fieldset: 1
tribe_events: 411
tribe_organizer: 5
tribe_rsvp_attendees: 347
tribe_rsvp_tickets: 2
tribe_venue: 7
tribe_wooticket: 6246

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.0
Advanced Post Manager: by Modern Tribe
Inc. – 4.5

Age Checker: by Themeware – 1.2.4
Event Tickets Plus: by The Events Calendar – 5.2.7.1
Event Tickets: by The Events Calendar – 5.1.6
The Events Calendar PRO: by The Events Calendar – 5.8.1
HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.4
Imsanity: by Exactly WWW – 2.7.2
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.2
jQuery Manager for WordPress: by Remzi Cavdar – 1.10.6
WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.33
Facebook for WordPress: by Facebook – 3.0.5
Slider Revolution: by ThemePunch – 6.4.3
Shopkeeper Extender: by GetBowtied – 1.6.9
The Events Calendar: by The Events Calendar – 5.8.1
Unlimited Addons for WPBakery Page Builder: by Blox Themes – 1.0.42
WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.0.3
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WooCommerce: by Automattic – 5.5.2
Wordfence Security: by Wordfence – 7.5.4
Yoast SEO: by Team Yoast – 16.7
WP Mail SMTP: by WPForms – 2.9.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /basket/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #38 - /terms-and-conditions/

### Theme ###

Name: Shopkeeper Child
Version: 2.9.39
Author URL: https://www.getbowtied.com/
Child Theme: ?
Parent Theme Name: Shopkeeper
Parent Theme Version: 2.9.39
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: shopkeeper/woocommerce/archive-product.php
shopkeeper-child/woocommerce/cart/cart-empty.php
shopkeeper-child/woocommerce/cart/cart.php
shopkeeper-child/woocommerce/cart/mini-cart.php
shopkeeper-child/woocommerce/checkout/form-checkout.php
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
shopkeeper-child/woocommerce/checkout/order-receipt.php
shopkeeper-child/woocommerce/checkout/payment-method.php
shopkeeper-child/woocommerce/checkout/payment.php
shopkeeper-child/woocommerce/checkout/review-order.php
shopkeeper-child/woocommerce/checkout/terms.php
shopkeeper-child/woocommerce/checkout/thankyou.php
shopkeeper/woocommerce/content-product.php
shopkeeper/woocommerce/content-single-product.php
shopkeeper-child/woocommerce/emails/admin-cancelled-order.php
shopkeeper-child/woocommerce/emails/admin-failed-order.php
shopkeeper-child/woocommerce/emails/admin-new-order.php
shopkeeper-child/woocommerce/emails/customer-completed-order.php
shopkeeper-child/woocommerce/emails/customer-invoice.php
shopkeeper-child/woocommerce/emails/customer-note.php
shopkeeper-child/woocommerce/emails/customer-on-hold-order.php
shopkeeper-child/woocommerce/emails/customer-refunded-order.php
shopkeeper-child/woocommerce/emails/customer-reset-password.php
shopkeeper-child/woocommerce/emails/email-styles.php
shopkeeper/woocommerce/global/quantity-input.php
shopkeeper/woocommerce/global/sidebar.php
shopkeeper/woocommerce/global/wrapper-end.php
shopkeeper/woocommerce/global/wrapper-start.php
shopkeeper/woocommerce/myaccount/form-login.php
shopkeeper-child/woocommerce/myaccount/my-account.php
shopkeeper/woocommerce/single-product/add-to-cart/simple.php
shopkeeper/woocommerce/single-product/product-image.php
shopkeeper/woocommerce/single-product/product-thumbnails.php
shopkeeper/woocommerce/single-product/tabs/tabs.php
shopkeeper/woocommerce/single-product.php

### WooCommerce Customer/Order/Coupon Export ###

Automated exports: 0
Custom formats: 0
Next export: Not scheduled

### Action Scheduler ###

Complete: 507
Oldest: 2021-06-25 11:43:22 +0100
Newest: 2021-07-25 23:11:12 +0100

Pending: 5
Oldest: -0001-11-29 23:58:45 -0001
Newest: 2021-07-26 22:22:48 +0100

### Status report information ###

Generated at: 2021-07-25 23:58:04 +01:00

Hi @tristanmarmont,

I see that you have the plugin The Events Calendar PRO: by The Events Calendar – 5.8.1.

Thus, I would recommend getting in touch with the support team to assist further from here: https://theeventscalendar.com/support/

Hope this helps.
Thanks.

Thank you, I will contact them and see what they say.

Sounds good – they should be able to guide you further from here.

That said, I’ll go ahead and mark this thread as resolved since you’ll be getting assistance from the respective plugin authors.

If you have any other questions, I recommend creating a new thread.

I have just updated WooCommerce to and I have exactly the same issue. My order notifications are showing three x ticket ID and security code lines.

I was wondering if it was something to do with a change in the template files with the update. I use a template for my WooCommerce emails.

I am also using ‘The Events Calendar Pro’ …so is there a suggestion that it is to do with this?

Thanks – Kim

• This reply was modified 3 years, 3 months ago by kim_angel. Reason: added more information

Kim, I’m still having issues and The Events Calendar Pro guys haven’t been able to sort my problem out yet. I’ll reply on here if they provide a solution.

Hi @kim_angel,

I am also using ‘The Events Calendar Pro’ …so is there a suggestion that it is to do with this?

I see, in this case, you should also reach the plugin authors of The Events Calendar Pro for assistance: https://theeventscalendar.com/support/

Also, just for future purposes, you might be best placed to create a new thread on the forums when you run into an issue similar to one already posted here. Newer threads are more visible to the contributors on the forums.

Thanks.

Thanks @tristanmarmont for your update.

Hoping that the plugin authors will be of assistance.

Thanks @abwaita & @tristanmarmont

I have opened a support ticket with The Events Calendar Pro and am awaiting a response. I will also post any conclusion.

Kim

Sorry for the late reply, I had communication issues with them. They fixed it in an update, BUT you I had to disable the meta data manually (place in functions.php):

/**
 * Fix for the security codes appearing in the emails
 */
add_filter( 'tribe_tickets_plus_woo_meta_data_enabled' , '__return_false' );

Hi @tristanmarmont,

Thanks for sharing an update on this.

Glad to hear that the plugin developers were able to issue an update to their plugin and help fix the conflict with WooCommerce. If you have further requirements on that specific plugin please get back in contact with the plugin authors. For questions on WooCommerce core you can always open a new topic on this forum.

Cheers.