Emails not sending if domains don’t match

  • Resolved bruceherwig

    (@bruceherwig)


    2 years, 7 months ago

    For years our company intranet only had users with emails ending in @imagesourceusa.com

    Recently our parent company is now adding people with emails ending in @visualedgeit.com

    When someone fills out a gravity form emails we need it to come from the person sending it (so it goes into our tracking system correctly). The problem is that emails are NOT BEING SENT from our @visualedgeit.com users.

    How can I get both to send?

    Gravity Forms says

    `This is what the logs are showing:

    2022-08-08 11:45:01.704472 – ERROR –> GFCommon::send_email(): WordPress was unable to send the notification email (#5f975d50d7fe5 – Indalezio Gonzalez) for entry #14008 to the sending server.
    2022-08-08 11:45:01.704531 – DEBUG –> GFCommon::send_email(): The WordPress phpmailer_init hook has been detected, usually used by SMTP plugins. It can alter the email setup/content or sending server, and impact the notification deliverability.
    2022-08-08 11:45:01.704581 – DEBUG –> GFCommon::send_email(): PHPMailer class returned an error message: SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: Sender is not allowed to send from visualedgeit.com (R2)
    SMTP code: 550 Additional SMTP info: 5.1.0

    The process worked without issues from the Gravity Forms side, but WordPress was unable to send the notification because of the error shown above.

    You will need to contact the sending server support staff to see if the service can be configured to send from multiple addresses.

    So I’m contacting you for assistance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @bruceherwig,

    Thanks for reaching out! You can only send WordPress emails from your WP Mail SMTP authenticated email account. The purpose of the WP Mail SMTP plugin is to authenticate your email before sending it, so that your emails will not be flagged as SPAM.

    In case it helps, you can force the “from email address” under the WP Mail SMTP -> Settings page so it will always use the WP Mail SMTP authenticated email account to send your emails.

    Then, you can set a “reply-to” email within Gravity Forms by adding the user dynamically. Please refer to their documentation for more information.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Emails not sending if domains don’t match’ is closed to new replies.