Emails not sending, coupons sometimes not being created

Hello @webdes44,

While you are reinstalling the plugin did you see any error messages regarding database tables not being created or any other error?

As per your description it seems like the abandoned carts are being created but the emails are not being sent. Please correct me if this is not the scenario.

Abandoned cart functionality relies on CRON jobs and SMTP for capturing abandoned carts and sending recovery emails. To troubleshoot this, please check if abandoned orders are being successfully captured and displayed on your plugin dashboard. You can refer to this screenshot for guidance.

If abandoned orders are not appearing, it’s important to verify that your CRON job is running correctly. You can find more information on this in the following article: Abandoned Orders Not Capturing.

If abandoned orders are indeed being displayed, click on each email to confirm whether they are scheduled or not, as illustrated in this screenshot. If the emails are not scheduled, you can manually reschedule them.

If the emails are scheduled, try sending a test email both from your SMTP plugin and from the cart abandonment email template. You mentioned you sent a test email, but I am not sure if you have tried from the abandonment email template or from your SMTP plugin. This will help determine if you can receive both types of emails. Please refer to this article: Cart Recovery Emails not Sending.

Hope this helps.

No I didn’t see any errors when I reinstalled and activated it, and I’ve already added that line of code to wp-config file.

When I tested after that, the first email sent but the rest never did, even though when I check the Reports, it says that they’re scheduled.

If I give you admin access, can you look for yourself to investigate the issue?

Hello @webdes44,

Please try re-scheduling your emails and check if a plugin conflict is causing this issue and let us know your findings.

Regarding access, This forum is public access and this forum does not allow us to redirect to our portal or to accept admin access.

Looking forward to hearing from you.

Hello @webdes44,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thank you!