emails not sending, after very first email was successful

  • I was able to successfully send a email for a new post two days ago. It was my first and the Syste, Status says it was sent at May 22, 2024 3:58 pm. Since then I have recived this error message on the next 6 posts (this being the latest):

    [2024-05-23T08:55:00.956323+00:00] mss.ERROR: key-validation.failed {“http_code”:403,”home_url”:”https://spc-new.pca.org”,”key_type”:”premium”} {“free…

    I went to my Account and verified that I am using the correct key. And the WordPress Mailpoet Key Activation page tells me:
    Your key is valid
    MailPoet Sending Service is active.

    My Mailpoet account page tells me:
    spc-new.pca.org
    You are subscribed to the Free – 500 plan.
    15 / 1,500 emails sent

    But, I have only successfully sent to 4 subscribers on that first successful post – not 15 or 16 – because of the errors.

    In the last half hour, I regenerated my key to see if that would help. I received the confirmation email. I then ‘published’ a post and have yet to see it in my inbox. The Sending Queue shows 0 Total Scheduled Task, and only that 1 Completed Task from May 22, 2024 3:58 pm.

    In the log the latest message is: [2024-05-23T13:57:43.599624+00:00] post-notifications.INFO: process post notification in scheduler {“newsletter_id”:3,”task_id”:93} {“free_plugin_vers… But I don’t see anything in the Sending Queue.

    I don’t want to start over, since I have customized the Post format, created a Subscribe widget, among other things.

    Thanks in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter dormaj

    (@dormaj)

    Is it possible that Mailpoet will not email posts that have had the ‘Publish on’ date set to the past? I just sent a ‘test’ post with Published on ‘immediately’ and it was sucessfully delivered.

    The post that had failed were all migrated posts from the old WIX site dated in 2022.

    Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @dormaj,

    It’s true that a Post Notification email set up with MailPoet will not sent out emails for any posts that pre-dated your installation and setup of the plugin. So, for example, if you had posts imported from 2022, and then installed and set up the Post Notification email, it would not send those out. Only new posts going forward would be sent.

    Please also note that changing the date on an old post, so it is now dated today or in the future, will NOT re-send it. If you wanted to send out an older post, you would need to copy the content of that post into a brand new post created with the Add New feature.

    It sounds like everything on your site is set up correctly. The error message you are seeing about Key Validation is expected when you have a Free plan – it means that no premium key was found, but does not indicate any issues with connecting to your plan or sending emails.

    If newly created posts do trigger the Post Notification to be sent out correctly, then this is expected behaviour for MailPoet.

Viewing 2 replies - 1 through 2 (of 2 total)
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