Emails not sending

  • aschamess

    (@aschamess)


    8 years ago

    Hello. Still trying to get this plugin to work before purchasing. I set up a group and added members. I tested the connection and got “Success: Connection Successful” (I have a screenshot if you want). I tried sending out an email to the group and nobody received it. I didn’t receive any bounce message. Any idea what the problem could be?

    I set up the group using the Dreamhost IMAP server. I sent the email to the group from my Gmail account. I made sure that my Gmail address is included in the list of users for the listserv.

    Thanks for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter aschamess

    (@aschamess)

    Forgot to mention – I have not yet set up the cron job, but I made sure to access the site, log in and browse around. In your FAQ you say that accessing the site should trigger the plugin.

    1daniel

    (@1daniel)

    Their servers seem to be down at the moment.

    I noticed issues while working on an email.

    I then tried to access online chat for them and got 503 error.
    I cleared browser history and tried to sign in and now get 504 error

    I came across your question looking for evidence of this issue being more widespread.

    I even had to make TWO accounts here to reply becasue I used an email address on Dreamhost’s servers to sign up on first attempt … DOH!

    1daniel

    (@1daniel)

    Connectivity issues with some central serversPartial Service Disruption

    Incident Status
    Partial Service Disruption

    Components
    DreamHost Web Panel, DreamHost.com, E-mail

    Locations
    Internal Services, email-sub4

    March 30, 2017 4:30AM PDT[Investigating] Our Technical Operations teams are currently investigating connectivity issues affecting the DreamHost Web Panel, Signup page, and Email (homiemail-sub4). We are closely monitoring the situation and will be posting periodic updates as further information becomes available.

    Plugin Author Yamna Khawaja

    (@marcusbs)

    So may be they are having a downtime. When the server is back, send me a screenshot of your mailing group settings. Plus did you try sending email from the troubleshooting page? What errors are you getting. For checking if cron is working or not install advanced cron control plugin and see if plugin’s cron jobs are queued.

    Thread Starter aschamess

    (@aschamess)

    Thanks! I’ve made some progress. I used the Troubleshooting tab on the plugin to send out a test email, and users did receive it.

    For receivers, the return address on the test email was [email protected]. The group address I specified when I created the group was [email protected].

    The problem now is: when users respond to the test email (at either of the above email addresses), the response doesn’t seem to go to the list. Also, if I go to my Gmail and send a post to [email protected], no one receives it.

    I can send you a screenshot of my settings – not sure where to send it?

    • This reply was modified 7 years, 12 months ago by aschamess.
    Plugin Author Yamna Khawaja

    (@marcusbs)

    Send me the screenshot at: support at wpmailinggroup dot com
    The troubleshooting page is available only for testing emails. If the email is going through it that means your settings are correct.

    • This reply was modified 7 years, 12 months ago by Yamna Khawaja.
Viewing 6 replies - 1 through 6 (of 6 total)
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