Hi there!
Thank you for reaching out! I understand how important this issue is, and I’ll do my best to guide you.
Initially please note that, w e primarily support the core functionality of WooCommerce. However making an exception to better assist you, could you please let me know which email service you are using to send your digital goods emails? Understanding the email service will help in diagnosing the issue more effectively.
In the meantime, here are a few suggestions to help you troubleshoot this issue:
- Check WooCommerce Email Settings:
- Go to WooCommerce > Settings > Emails, and ensure that the email notifications for “Completed Order” are enabled.
- SMTP Plugin:
- If emails are not being delivered, it’s often a server-related issue. You can install a plugin like WP Mail SMTP to use an external SMTP server for email delivery, which can help with reliability.
- Email Logs:
- Try using a plugin like WP Mail Logging to track email logs and see if the emails are being generated but not sent, which could indicate a problem in the email generation process.
- Plugin or Theme Conflict:
- Temporarily deactivate other plugins and switch to a default theme (like Storefront) to check if the issue is caused by a conflict.
- Check Spam/Junk Folders:
- Ensure that the emails are not being marked as spam, and confirm with customers that the emails aren’t ending up in their junk folders.
- Server Settings:
- Contact your hosting provider to check whether there are any server-side restrictions or issues that might be blocking email delivery.
Once we have more details about the email service you’re using, we’ll be able to provide more tailored advice.
Let me know if you need further assistance or have any other questions!
