Emails Not Sending

  • Resolved madkwan

    (@madkwan)


    1 year, 1 month ago

    Hi, I am working on website maintenance for a site I did not create. Recently we stumbled into an issue where emails are not sending from Woocommerce for orders and I have found 2 errors that possibly correlate but have no direction how to fix.

    The first is under our WP Mail SMTP which states the following

    Email Source: Contact Form 7 Mailer: SendGrid The provided authorization grant is invalid, expired, or revoked

    Versions:
    WordPress: 6.4.3
    WordPress MS: No
    PHP: 8.0.8
    WP Mail SMTP: 3.11.1

    Params:
    Mailer: sendgrid
    Constants: No
    Api Key: Yes

    Debug:
    Email Source: WP Mail SMTP Mailer: SendGrid The provided authorization grant is invalid, expired, or revoked

    The only problem with this error, is that my client claims they have never signed up for SendGrid and when I messaged SendGrid, they have no record of the website.

    My second error find was here:

    PHP Warning: Attempt to read property “ID” on null

    the line is question is this:

    if( $post->ID == 7358) { ?>
    cart->get_cart();
    $cartTotal = WC()->cart->get_cart_subtotal();
    $total = WC()->cart->total;
    $cartReduce = 5;

    Now I am not sure if that is connected or not but it is the only thing popping up in my debug log that I could find.

    I can happily provide more information as I can, I know this is a tough problem to solve since part of it revolves around me not building the website or knowing what SMTP provider they actually have.

    Any insight or advice would be appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @madkwan,

    Thanks for reaching out! What’s the mailer that they have configured under the WP Mail SMTP -> Settings page?

    To troubleshoot this issue further, they need to deactivate any other SMTP plugins activated on their site.

    With regard to the second issue, please get in touch with the related plugin developer for more information.

    Let us know how it goes. Thanks!

    Thread Starter madkwan

    (@madkwan)

    Under the mailer it says it’s configured with SendGrid, but they claim they have never used sendgrid and also when I emailed Sendgrid, they have no record of the company, so I’m very lost on why it shows up as SendGrid

    Plugin Support Darshana

    (@darshanaw)

    Hi @madkwan,

    In that case, you can ask them to configure a different mailer instead of SendGrid.

    You can see all the available mailers from here.

    I hope this helps. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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