Emails not sending

  • Resolved tpitserv

    (@tpitserv)


    2 years, 2 months ago

    Hi There

    Our emails are not sending out to subscribers, I have checked maillogs and there is nothing there for renewal reminders. I have also checked specific email addresses where we have had complaints. Could you please advise?

    Thanks

    James

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @tpitserv ,

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with email delivery.

    Please check to see if your website’s Crons are enabled. You can test this by using the WP Crontrol plugin.

    If you are still facing the issue, We recommended deactivating the Subscriptions Renewal Reminders plugin and activating it again.

    Let us know ,after your testing!

    Thanks
    Pranav

    Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @tpitserv ,

    It’s a while we haven’t heard back anything from you.

    I hope this issue has been resolved!
    If you still facing any issues,feel free to open a new thread.

    Thanks
    Pranav

    aledef

    (@aledef)

    Hi,
    same issue here.

    I tried creating different subscriptions with different durations, but i did not get any reminder ever.

    I tried deactivating the plugin and activating it again: no joy.

    I also installed WP Crontrol plugin, and checked for the reminder.
    I found a hook named “renewal_reminders” with daily recurrence wich looks fine.

    Wp and all plugins are up to date.
    Any help?

    Thankyou

    aledef

    (@aledef)

    Here is what I see in WP Crontrol dashboard:
    https://prnt.sc/2_MjCP62Yerv

    I set recurrence to 1 min for testing

    Plugin Author storepro

    (@storepro)

    Hi @aledef

    I’m sorry to hear that you’re having issues with email delivery.

    It appears that you have created new support topics, and we will continue to communicate there.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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