Emails Not sending

  • Resolved kellyedmunds

    (@kellyedmunds)


    4 years, 5 months ago

    Hi,

    I have purchased this plugin but the emails have stopped working. I have been trying to send a manual e-voucher via admin area and going to ‘Add Gift Voucher Order’ and entering the details there. This makes the order and voucher code all correctly, marking it as paid but it doesn’t send any emails to recipient or the buyer.
    Please help as I don’t want to have to buy another plugin and waste the money spent on this one!
    Thanks in advance,
    Kelly

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Codemenschen

    (@codemenschen)

    Hi @kellyedmunds

    Sorry for the inconvenience. Can you please confirm if you are receiving mails in spam? sometimes it happens like you have not set the domain associated email address from plugin settings then it will consider as spam.

    Thread Starter kellyedmunds

    (@kellyedmunds)

    Hi,

    I can confirm they are not going into Spam – we are using our domain email address.

    Regards,
    Kelly

    Plugin Author Codemenschen

    (@codemenschen)

    Hi @kellyedmunds

    Sorry if you are trying from Admin then you will not receive the emails. Currently only order place from admin, but you can download the PDF from Order listing and send it directly.

    We will surely include this ‘direct mail’ feature in our next update.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Emails Not sending’ is closed to new replies.