Emails not Responsive on iOS Apple Mail

  • Resolved Spice Management

    (@spicebmg)


    1 year, 7 months ago

    Hey there, my emails don’t seem to be responsive on the native mail app of iPhones. This is one of the most popular mail apps so I’m wondering if I’m the only one with this issue due to misconfiguration or if its a plugin bug? If its an issue on my end where would I start looking to diagnose it?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @spicebmg,

    Greetings from WebToffee support.

    We tested the issue on our site but couldn’t recreate it.

    Can you please share the procedures you followed so can replicate the issue and hopefully provide you with a solution?

    Hi, we are also facing that issue. It is when you view the email on apple iphone default mail app.

    The top header position is not responsive

    Thread Starter Spice Management

    (@spicebmg)

    Criss, I’ll update you shortly after Decorator goes into our website. I had our developer contact them directly.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @crissong,

    Are you using the Elementor plugin on your site?

    Please share your WooCommerce System status report (WooCommerce -> Status -> Get system status report). We want to understand why this issue is encountered only by certain users.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @spicebmg,

    We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

    If you still need assistance, please create a new thread mentioning the result after deactivating the Elementor plugin (if any). You may include the system status report as well.

Viewing 5 replies - 1 through 5 (of 5 total)
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