Emails not passing and Database error

  • Resolved Manu

    (@manuxx34)


    3 years, 4 months ago

    Hi, we are experiencing a strange issue.

    We use your software in 3 sites, in 2 it works fine but in one suddenly emails stop reaching the inbox (Although they appear as approved in your logs). This may be a non related issue to CleanTalk since we use the default PHP Mail.

    The hosting support pointed to issues with the plugin forminator so we switched to WP Forms but the issue remains.

    They also pointed to a database error that we should fix in case is affecting somehow. Could you please guide us at least in this last point:

    WordPress database error Table 'lluislaw.wphw_cleantalk_sfw_temp' doesn't exist for query INSERT INTO wphw_cleantalk_sfw_temp (network, mask, status, source) VALUES (880814080, 4294965248, 1, 0),(136168984, 4294967288, 1, 0),(2959278160, 4294967280, 1, 0),(1746144004, 4294967295, 1, 0),(1168891904, 4294959104, 1, 0); made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), include_once('/plugins/cleantalk-spam-protect/cleantalk.php'), Cleantalk\ApbctWP\RemoteCalls::perform, Cleantalk\ApbctWP\RemoteCalls::action__sfw_update__worker, apbct_sfw_update__worker, apbct_sfw_update__process_file, Cleantalk\ApbctWP\Firewall\SFW::update__write_to_db, Cleantalk\ApbctWP\DB->execute

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @manuxx34.

    Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
    ? WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
    ? WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.

    Then install it anew from this archive:
    https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    It will solve the issue. Did it help?

    Thread Starter Manu

    (@manuxx34)

    Thanks, already done and seems to work. We will let you know if anything changes, regards

    Plugin Support SergeM

    (@serge00)

    You are welcome!
    Contact us anytime.

    Thread Starter Manu

    (@manuxx34)

    Hi, sadly today we stopped getting emails in the inbox.

    There is something strange in CleanTalk Logs we noticed, from the time it fails it shows new email logs duplicated or even triplicated from the same email address of the sender. Those never reach the inbox.

    Regards

    EDIT: While I wrote the post one email passed. Why would CleanTalk show duplicated/triplicated email logs from the same sender with the same IP and message?

    • This reply was modified 3 years, 4 months ago by Manu.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only, not the service

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Emails not passing and Database error’ is closed to new replies.