Emails Not Forwarding

  • Resolved ronnieazma

    (@ronnieazma)


    4 years, 11 months ago

    Hello,

    We’re using WP Mailster Society level and are finding that emails are not forwarding to list members now that we’ve switched hosting to Dreamhost. They end up sitting in the Queued Emails list, and when viewing the Archived Emails I see them marked with an ‘X’ in the ‘Errors’ column. I have ran the ‘Test Connection’ in the ‘Mailbox Settings’ and ‘Sender Settings’, and both return the ‘OK’ notification, and I received the test email sent to my admin account.

    Please advise on how to fix the issue with emails not forwarding.

    Thanks!

    Ronnie

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author brandtoss

    (@brandtoss)

    Hi Ronnie,

    The ‘X’ in the Errors column indicate send errors. Send errors are errors that your (hoster’s) email server gives back to WP Mailster, i.e. it essentially rejects the emails from being sent.

    If you open the email in question, and change to the “Send report” tab, you might even be able to see the reason why the email was rejected.
    If only a generic error message is given here, than you can temporarily enable the DEBUG logging mode (see https://wpmailster.com/doc/how-to-create-a-log-file/ on how to enable this) and wait until the problem appears again and then dive again into the send report.

    The way WP Mailster deals with send error is that after a certain number of them, it stops sending out the email and leves the remaining entries in the queue.
    The good news: you can always reset the send process. Simply open the email in the email archive and click the button on top to reset the send errrors to continue the send process.

    From our experience, the most common reason for send errors (if the sending worked fine before), is, that you sent too many emails and hit a send quota limit of your webhoster.
    Dreamhost seems to allow 100 emails per hour: https://help.dreamhost.com/hc/en-us/articles/215730437-SMTP-quota-limits

    Therefore, we recommend you setup the send throttling in WP Mailster in the settings: https://wpmailster.com/doc-chapter/general-settings/
    There is “Send limit (per hour)” setting that fits perfect for situations like that.

    Hope that helps.

    Thanks,
    Holger

Viewing 1 replies (of 1 total)
  • The topic ‘Emails Not Forwarding’ is closed to new replies.