Emails not being sent when blog published

  • Resolved blairandsusan

    (@blairandsusan)


    4 years, 6 months ago

    I published a blog post and the emails to subscribers are not being sent even though when I go to reports it says they have been. I tried to send a test email and I get an error message “could not instantiate mail function”
    I just upgraded today to version 4.4.7 and did not have this problem before this upgrade.
    Can you help?
    Susan

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    We’re sorry that you are experiencing issues with email sending using the latest version.

    Could you let us know the mailer you use? You can find it under Email Sending and please share a screenshot showing the Email Sending screen to better understand the issue. For that, please navigate to Email Subscribers > Settings > Email Sending and share us the screenshot by uploading it to any file sharing server.

    • This reply was modified 4 years, 6 months ago by vaksupport.
    • This reply was modified 4 years, 6 months ago by vaksupport.
    • This reply was modified 4 years, 6 months ago by vaksupport.
    • This reply was modified 4 years, 6 months ago by vaksupport.
    • This reply was modified 4 years, 6 months ago by vaksupport.
    Thread Starter blairandsusan

    (@blairandsusan)

    I am using WP Mail. I have not changed any of my settings recently and everything worked before the update. I checked again and I can now send and receive a test email. I received an email to admin saying the campaign had been sent (hours after the post was published) and the CRON URL was triggered successfully but I did not receive the notification email of a new post being published that I normally get when this works. How do I check that the emails were actually sent?
    Thanks
    Susan

    Thread Starter blairandsusan

    (@blairandsusan)

    It appears the emails were never sent so I deleted the report and sent the emails using the broadcast function. Not perfect but the emails have at least gone out now. Will wait for your next update to hopefully fix this bug.
    Susan

    Hello,

    Can you please contact us here with the link to this forum thread? Our development team is keen to directly look into the issue.

    Hello,

    Could you confirm if the issue has been resolved?

    If the problem still persists, please get back to us on the same email. We’ll be happy to help.

    Thread Starter blairandsusan

    (@blairandsusan)

    Yes, it was resolved through one of your updates.
    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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