Emails Not Being Received

Hi @ccvv213,

It seems there may be an issue with how emails are being sent from your site. To help us better understand the problem, please share the System Status Report, which you can find by going to WooCommerce > Status > Get system report > Copy for support. Additionally, include any fatal error logs found under WooCommerce > Status > Logs. You can copy and paste your response here or submit it via https://gist.github.com/ and share the link here.

Additionally, to check if your site is sending emails correctly, you can use a plugin like WP Mail SMTP. It will allow you to test email delivery and configure an SMTP provider if needed.

Once we have the above details, we’ll be better equipped to assist you further!

@mahfuzurwp

### WordPress Environment ###

WordPress address (URL): https://cvvresells.shop
Site address (URL): https://cvvresells.shop
WC Version: 9.5.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: 

 3.8.2
Log Directory Writable: 

WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: 

Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.21
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.76.1
OpenSSL/3.0.7

SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: 

fsockopen/cURL: 

SoapClient: 

DOMDocument: 

GZip: 

Multibyte String: 

Remote Post: 

Remote Get: 

### Database ###

WC Database Version: 9.5.1
WC Database Prefix: wp_
Total Database Size: 40.42MB
Database Data Size: 32.89MB
Database Index Size: 7.53MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.09MB + Index: 0.19MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.28MB + Index: 0.30MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_comments: Data: 0.34MB + Index: 0.42MB + Engine InnoDB
wp_eb_form_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 7.11MB + Index: 0.22MB + Engine InnoDB
wp_postmeta: Data: 6.50MB + Index: 0.31MB + Engine InnoDB
wp_posts: Data: 11.48MB + Index: 0.22MB + Engine InnoDB
wp_surecart_incoming_webhooks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_surecart_integrations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_surecart_variant_option_values: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wc_orders: Data: 0.20MB + Index: 0.20MB + Engine InnoDB
wp_wc_orders_meta: Data: 1.52MB + Index: 3.02MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcbm_badge_rules_associations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 239
custom_css: 2
customize_changeset: 11
elementor_library: 2
page: 7
post: 2
product: 18
revision: 259
sc_cart: 1
sc_form: 1
shop_coupon: 4
shop_order_placehold: 478
wp_block: 1
wp_global_styles: 3
wp_navigation: 1
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): 

Hide errors from visitors: 

### Active Plugins (15) ###

Checkout Plugins – Stripe for WooCommerce: by Checkout Plugins – 1.10.1
Elementor Pro: by Elementor.com – 3.21.2
Elementor: by Elementor.com – 3.26.3
Essential Addons for Elementor: by WPDeveloper – 6.1.0
Essential Blocks: by WPDeveloper – 5.2.1
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.4
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.0.54

Rearrange Woocommerce Products: by Aslam Doctor – 4.3.0
SureCart: by SureCart – 3.1.6
Variation Swatches for WooCommerce: by CartFlows – 1.0.12
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.1
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.80

Faview – Virtual Reviews for WooCommerce: by VillaTheme – 1.2.18
WooCommerce: by Automattic – 9.5.1
YITH WooCommerce Badge Management Premium: by YITH – 3.12.0

### Inactive Plugins (1) ###

YITH WooCommerce Badge Management: by YITH – 3.12.0

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: 

HPOS feature enabled: 

Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: 

Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 271 KB

### WC Pages ###

Shop base: 

 Page not set
Cart: #3605 – /cart/ –  Contains the [woocommerce_cart] shortcode
Checkout: #3606 – /checkout/ –  Contains the [woocommerce_checkout] shortcode
My account: #3607 – /my-account/
Terms and conditions: 

 Page not set

### Theme ###

Name: Astra
Version: 4.8.9
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: 

 – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: 

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout

Daily Cron: 

 Next scheduled: 2025-01-06 11:19:56 -05:00
Options: 

Notes: 62
Onboarding: skipped

### Action Scheduler ###

Complete: 657
Oldest: 2024-12-06 00:39:19 +0000
Newest: 2025-01-05 18:07:54 +0000

Failed: 2
Oldest: 2024-10-15 07:42:41 +0000
Newest: 2024-10-15 11:22:15 +0000

Pending: 3
Oldest: 2025-01-05 18:41:58 +0000
Newest: 2025-01-06 16:17:45 +0000

### Status report information ###

Generated at: 2025-01-05 13:23:12 -05:00
`

Then below is the fatal error, I can see.

Uncaught Error: Call to a member function get_gallery_image_ids() on bool in /home/u756434173/domains/cvvresells.shop/public_html/wp-content/plugins/elementor/modules/ai/module.php:231 Additional context{ “error”: { “type”: 1, “file”: “/home/u756434173/domains/cvvresells.shop/public_html/wp-content/plugins/elementor/modules/ai/module.php”, “line”: 231 }, “remote-logging”: true, “backtrace”: [ “”, “#0 /home/u756434173/domains/cvvresells.shop/public_html/wp-includes/class-wp-hook.php(324): Elementor\Modules\Ai\Module->get_product_images_ajax()”, “#1 /home/u756434173/domains/cvvresells.shop/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”, “#2 /home/u756434173/domains/cvvresells.shop/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()”, “#3 /home/u756434173/domains/cvvresells.shop/public_html/wp-admin/admin-ajax.php(192): do_action()”, “#4 {main}”, “thrown” ] }

was that good enough? @mahfuzurwp

Hi @ccvv213,

Thank you for sharing the status report. After reviewing it, I couldn’t find anything that seems to explain why the emails are not being sent. We’ll need to do some debugging to pinpoint the issue.

First, please check the email configuration to ensure everything is set up correctly:

• Go to WooCommerce > Settings > Emails.
• Verify that the “New Order” and “Completed Order” emails are enabled and that the recipient email addresses are correct.
• Also, confirm that the “From” Email Address in Settings > Emails matches your website’s domain (e.g., [email protected]). A mismatched address can cause emails to fail.

Next, try a test email. Install a plugin like WP Mail Logging to monitor outgoing emails. Place a test order to see if WooCommerce is attempting to send emails. The log will show whether the emails are being sent or if any errors are occurring, which will help us identify the source of the issue. After the test order, please share the report on WP Mail Logging or a screenshot.

Looking forward to hearing your findings.