Emails not being added to list or group after order completion

Oops, site is digitaldarlingscreative.com (but the whole site is hidden under construction right now)

Same problem here… Not being added to list

It very well could be that it’s because you have it in testing mode. Also, check the statuses of your orders since WooCommerce will not automatically mark them complete. That is something you have to do manually.

Are you still experiencing this problem?

Sometimes, it can take a few minutes for new subscribers to show up in MailChimp.

Let me know.

Hi there !

I have the same problem (email not added or group not updated when subscription is completed).

I use WP 3.8 with WooCommerce 2.1.8 and woocommerce-subscriptions with paypal gateway and recurring payments (paypal sandbox is working for moment on my staging site).

After many tests, I can say that everything works fine if ‘Subscribe Event’ is set to ‘Order Created’.
But if ‘Subscribe Event’ is set to ‘Order Completed’, email is not added to mailchimp list (or updated if in the same mailing list with a different group for example).

Note : order is auto-completed by paypal return.

Do you know where is the problem ?

PS : feature idea => Is it possible to delete email from list or group when subscription is ended ?

Thx for responses

Edit,
I have an answer :
with subscriptions, order status is “in progress” when payment is completed.

When I complete manually the order, email is added in my Mailchimp list.

So, is it possible to add an order status for the “add email in mailchimp” hook ?

Finally, I added the code bellow at line 190 in class-ss-wc-integration-mailchimp.php :

'processing' => __( 'Order Processing', 'ss_wc_mailchimp' ),

I put it between this two line

'pending' => __( 'Order Created', 'ss_wc_mailchimp' ),
'completed'  => __( 'Order Completed', 'ss_wc_mailchimp' )

So I can choose processing in the woocommerce-mailchimp admin panel instead of created (pending) or completed… and it work’s for me ! ??

@syjust,

This is intended behavior. You need to set it to “Order Created” if you want the email sent immediately after the order is placed. This will cover all orders created, processing, etc. but not yet completed. With “Order Completed” you need to manually complete the order which is the default WooCommerce behavior.

Currently, there isn’t native support for unsubscribing users when their subscription ends. However, I will consider it for a future version.

ok anderly !
thank you for response.

because I need to add people in mailing list before order complete manually, I updated your code with mine (as you can see above).

thank you for your job ?? (and for french translation ?? )

Hi!
Thanks for your plugin, but on my config it doesn’t work. No email address will be added on a completed order. What could be wrong?