Emails listed as ‘completed tasks’ but haven’t received them?

  • Resolved chenryahts

    (@chenryahts)


    2 years, 3 months ago

    I’ve got a few emails that say they sent this morning at various times, and show as completed tasks on the System Status page. But, we didn’t get any of them?

    Emails are set to send with the MailPoet sending service, and everything looks like it’s setup correctly (not seeing any errors in the status page).

    But, we’re on (some of) these lists, and we haven’t gotten any of the emails (the first of which should have sent at like 8am EST time this morning, and it’s not 11:30 EST).

    Any ideas as to how I can even begin to troubleshoot this? Everything looks okay from what I can see, but it didn’t send. Even the stats for the email show sent, but 0 opens, 0 clicks, so no one has gotten them.

    Thanks for any help you can provide,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter chenryahts

    (@chenryahts)

    Also, error logging has been on, but there is nothing in the logs. I’ve changed it to everything in the hopes of getting some logs that might suggest something.

    Any ideas?

    Thread Starter chenryahts

    (@chenryahts)

    And, per https://kb.mailpoet.com/article/191-how-to-improve-open-and-click-rates, I’ve confirmed that the SPF and DKIM records are present.

    I’m really running out of things to check ??

    Thread Starter chenryahts

    (@chenryahts)

    I tried and failed to send a preview email, and then I realized the SPF record wasn’t on the sending subdomain.

    I added it, and then it sent. Was this the issue? Did something change since last week when it sent with no issues (without the spf on the sending domain)?

    I’m not confident that this fixed the issue, but I did get the preview email, so maybe, can I get a confirmation that something changed on MailPoet’s side in the past week?

    Thank you!

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @chenryahts ,

    Thank you for reaching out to us and letting us know the steps you took to troubleshoot this.

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!`

Viewing 4 replies - 1 through 4 (of 4 total)
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