Emails in Settings: No Recipients for Certain Emails?

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @kevinlutoronto

    Thanks for reaching out!

    On my personal site, this is what I’m seeing when I navigate under WooCommerce > Emails. Recipients are listed for the New Order and Order on-hold emails as seen below.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter kevinlutoronto

    (@kevinlutoronto)

    Dear Xue,

    Thank you for your reply. I am not really into cloning the site as too many things are at stake. What I don’t get is how come New Order, Cancelled Order and Failed Order have Recipients text field that I can add other emails to, but not the rest like Order On-Hold, Processing Order, Completed Order and Refund Order?

    Saif

    (@babylon1999)

    Hello @kevinlutoronto,

    If I understand you correctly, you’d like to modify the recipient of the “On-Hold, Processing Order, Completed Order and Refund Orders”.

    This is not possible because of the fact that these emails are meant to be sent to customers, so the value of the recipient is changed per order.

    Meanwhile, the first three templates in the screenshot are sent to the site admin to notify your business email that you have a new order, since these emails are sent to one user (the site owner) then you can change it wherever you want. ??</img>

    </img></img>

    Link to image: https://d.pr/i/gUsxhD

    To learn more how on how emails work in WooCommerce, you can check this guide: https://woocommerce.com/document/email-faq/

    Hope this clears the confusion!

    Thread Starter kevinlutoronto

    (@kevinlutoronto)

    Dear Saif and the WooCommerce Community,

    Thank you for your reply and explanation. However, is there a way to add Recipients field to other email addresses currently only send to Customer, say On-Hold, Processing Order, Completed Order and Refund Orders ?

    Thank you!

    Kevin

    Thread Starter kevinlutoronto

    (@kevinlutoronto)

    Dear Saif and the WordPress community,

    Is there any update to this question?

    Thanks!

    Kevin

    Hi @kevinlutoronto

    I apologize for the delayed reply.

    is there a way to add Recipients field to other email addresses currently only send to Customer, say On-Hold, Processing Order, Completed Order and Refund Orders ?

    Since you want to customize how the default email system works on WooCommerce, please refer to this article on How to Customize WooCommerce Emails

    Hope this helps!

Viewing 6 replies - 1 through 6 (of 6 total)
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