Emails have question mark as thumbnail image

  • Resolved gscottthoms

    (@gscottthoms)


    3 years, 4 months ago

    When an email is sent through Woocommerce using the admin, contact or billing webmail addresses I have set up for them an error occurs. The profile image that shows when you open the email in Gmail is a red question mark with a grey background, when instead it should be the logo that I set up to go with them. This logo does show up when I send emails directly from my accounts instead of through the site.
    I think it’s possible that this means Gmail isn’t recognizing the emails as secure or verified for some reason because of the Woocommerce plugin sending them, but I really don’t know.

    • This topic was modified 3 years, 4 months ago by gscottthoms.
    • This topic was modified 3 years, 4 months ago by gscottthoms.
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  • Hi @gscottthoms

    Thanks for your question.

    Kindly be aware that neither WordPress nor WooCommerce sends the emails. What happens is WooCommerce calls the wp_mail() function, which then requests WordPress to send the email. Because WordPress is not an email server, it typically asks PHP to send the email for it. PHP then checks for a local email server within the web server and tells that email server to send the email. You can read here about how does email work with WordPress.

    You can contact your email hosting provider for a sever log to investigate deeper. If required, you can consider setting up an SMTP provider to deliver emails instead, by following the instructions provided here.

    I hope this helps!

    Hi there

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

    Cheers

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