Emails from Contact Form are not arriving

Hi @o3magazine,

Could you please export the form and provide us? We will look into it in our testing environment and get back to you accordingly. For how to import/export form, please check this documentation https://docs.wpeverest.com/everest-forms/docs/how-to-import-export-forms/.

Regards!

Hello @shresthauzwal

I had export form already but, how I am supposed to send it to you?

Thanks!

Hi @o3magazine,

Thank you for writing back,

You can use https://encl.io/ this type of file transfer site or Google Drive, etc., platforms.

Regard!

Hello @shresthauzwal

Thanks for letting me know about this site is pretty cool ??

I just uploaded file there and below is the link:

https://encl.io/t/dJpbcVzRAuc#C9cZi10VABYxY_jwcrcOCA

Please let me know if you need anything else so, we can solve issue!

Thanks!

Hi @o3magazine,

Thank you for writing back,

We have imported the form to our site and replaced the admin email to check the email delivery, but we did not find any issue. You can check this screenshot https://prnt.sc/jO1eecmXgtLT

Could you kindly check your email [email protected] other locations such as spam, updates, and so on? You may also try changing the admin email.

If the problem persists after changing the recipient email, please check this documentation: https://docs.wpeverest.com/everest-forms/docs/emails-are-not-being-delivered/ and follow the instructions.

Regards!

Hello @shresthauzwal

I managed to solve issue! I leave you the steps of how to solve the issue in case someone else has this problem and also for you to solve it in plugins next update if possible.

1. In Wp-Admin Go to “Everest Forms” >> “All Forms”
2. Choose the form is giving this problem and then click on “Edit”
3. Once there click on “Settings” at the top and then click on “Email”
4. On the second textbox where it says “To Address” you need to place there your correct email address.

For me that is what solve the problem because there is a bug on plugin since my domain has www, the email there was showing as “[email protected]”, I edited email from there and place it without the www and solve the issue.

Also, can you please delete my website email from your previous post.

Thanks a lot for all your help and this great plugin you developed! ??

Hi @o3magazine,

Glad to know the issue has been resolved,

We will check the mentioned issue in our testing environment and fix it in our upcoming update.

Sorry, it is not possible to remove the email now because we are support representatives here. We have the same access settings as you have. For now, we will close this thread. If needed, please create a new one. We will get back to you as soon as possible.

Regards!