• Resolved albiedamned

    (@albiedamned)


    Hello, I have a few issues setting up my woocommerce shop. Before going live I have been trying to create new orders to do tests and neither the account I make the order/purchase with gets an email confirmation for the order, nor my wordpress account gets a new order email.

    Currently the payment situation set up with my shop is the “cash meetup” option. I change it to say “invoice sent at a later time”. So I think this might have to do with the lack of emails being sent out since no actual payment is happening. To give you a sense of how my shop wants to operate, here is what I want to do.

    I want to supply logins for customers to be able to make purchases so not everyone can register and start purchasing, only authorized users. When they make orders/purchases no money is being exchanged. We will be invoicing the customers later. The website’s main function is for customers to basically send me a purchase order so I can fulfill these orders and invoice them at a later date.

    Even when I have manually created orders and tried to change the order status and send emails with updates, no emails get sent out. I have also checked the email section in settings to make sure everything is enabled. Not sure what I have to do to ensure emails get sent to both parties when orders are confirmed. Also don’t know how to make it so that I create logins for my shop for customers as an alternative to letting anyone register on the site.

    Any amount of help would be great. Thank you.

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  • Linda

    (@lindamork)

    Automattic Happiness Engineer

    Hi there,

    You should be receiving New Order emails as admin and Processing and Completed emails as a customer matching the current order status. If the order status on your test orders are showing as ‘Pending’ just update to ‘Processing’ or ‘Completed’ and see if an email is sent.

    There is also a chance that emails may be getting sent by your website, but not your server. To help narrow down the possible issues, please work through the steps in the following document, paying particular attention to installing the mail logging plugin and SMTP issues: https://docs.woocommerce.com/document/email-faq/

Viewing 1 replies (of 1 total)
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