Emails Failing to Send via WP Mail SMTP

  • Resolved Patch

    (@ausmetics)


    2 months, 3 weeks ago

    Hello,

    The contact us page could receive the information sent by the customer normally before, but suddenly it can no longer receive it. Before, after the customer entered the information, it would jump back to the successful sending page, but now it does not jump back to the successful sending page, but reloads the contact us page once. Repeated input several times and the result is the same.

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  • Plugin Support David

    (@dpinson)

    Hi there @ausmetics,

    Thanks for reaching out! That sounds like an issue with your contact form, not with WP Mail SMTP. However, to make sure WP Mail SMTP can send emails, log into your site and go to WP Mail SMTP > Tools > Email Test. From there, you can send a test email to yourself to make sure email delivery is working.

    As for your form, it’s best to check with the developer of your form about the refreshing issue. However, what I would try first is disabling any caching plugins you may have installed. Try that, and then refresh the page and try submitting your form. It may be that the cache is interfering with your form.

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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