Emails do not arrive

Hi @mad2kx,

I hope this message finds you well.

Thank you for contacting us regarding the issue you are facing. Please check your spam or junk box, as the emails might be there. You can also test this by sending emails to different email addresses or email services to see if the issue persists.

Thanks and regards,
Support Team – WPExperts??

Hi @furqanfazal ,

thanks for the response.

I tested on GMAIL and email did not go through, not even in Spam. Tested different O365 addresses and emails has not arrived, not even in Spam. It only worked for my icloud email address (found in spam)

Hi @mad2kx,

To assist you more effectively, could you please provide us with the diagnostic test reports and also the screenshot of the ‘View Details’ of the email from the email logged? You can access the diagnostic test report from here and a screenshot of ‘View detail’ from here.

This information will help us to resolve the issue faster.

Thanks and regards,
Support Team – WPExperts 

• This reply was modified 1 year, 5 months ago by furqanfazal.

Here we go:

Mailer: postsmtp
HostName: bigstorage.co.za
cURL Version: 7.87.0
OpenSSL Version: OpenSSL/1.1.1p
OS: Linux zacp107.ve.host 4.18.0-477.13.1.lve.el8.x86_64 #1 SMP Thu Jun 1 16:40:47 EDT 2023 x86_64
PHP: Linux 7.4.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.3.2 en_US UTF-8
WordPress Theme: Big Storage Child
WordPress Plugins: WP Umbrella, Gravity Forms, Complianz | GDPR/CCPA Cookie Consent, Complianz - Terms and Conditions, Yoast Duplicate Post, GTM4WP, Elementor Pro, Elementor, 301 Redirects, Freshchat, LiteSpeed Cache, Post SMTP, Simple Custom Post Order, Smart Slider 3, Yoast SEO
WordPress wp_mail Owner: /home/bigstora/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
Postman: 2.6.1
Postman Sender Domain (Envelope|Message): bigstorage.co.za | bigstorage.co.za
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: Brevo (formely Sendinblue) (https://smtp-relay.brevo.com:587)
Postman Active Transport Status (Ready|Connected): Yes | No
Postman Deliveries (Success|Fail): 995 | 17

As mentioned, there are no error messages, and according to Brevo/SendGrid everything is fine but emails do not arrive

@furqanfazal I solved the issue myself. The SSL Certificate for the domain had expired but because I am using Cloudflare and it has “Always use SSL” enabled it did not flag anywhere that the SSL had expired. After renewing the certificate the issue was resolved.

Hi @mad2kx,

I’m pleased to hear that it’s working now, Please don’t hesitate to reach out if you need any assistance from us in the future. We’re here to help.

Thanks and Regards,
Support Team-WP Experts.