Emails displaying in HTML

  • Resolved gazpugh1

    (@gazpugh1)


    4 years ago

    Hi,
    Since the recent WP update to 5.7, a number of my sites using Formidable are sending out unformatted emails – i.e. the form message is displayed in raw HTML.
    All updates are done, caches are flushed etc but still getting the same issue.
    Is this something you are aware of? Any input would be appreciated so I can update my clients.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Njones35

    (@njones35)

    Hi @gazpugh1

    We have a troubleshooting guide for this issue here: https://formidableforms.com/knowledgebase/why-is-there-html-showing-in-my-email/

    Best,

    Thread Starter gazpugh1

    (@gazpugh1)

    Hi,
    Thanks for that but I’d already been through these steps though on a couple of sites first. The issue only seems to have arisen since WP updated to version 5.7 and the only way I found to fix this was to manually roll the WP version back to 5.6. I’ve even tried deleting and re-installing the plugin but had no effect.
    I’d appreciate your thoughts.
    Cheers!

    Plugin Support Njones35

    (@njones35)

    Hi there,

    Did you install an SMTP plugin yet? If not could you please do so – and I would recommend one that has message logging. Personally, I use a free plugin called “Post SMTP”.

    With this installed & configured, could you please submit a test entry into your form and then check the SMTP logs. Do you see HTML in the message logs? If not, this is happening after the message leaves your website and you should look into your general email deliverability.

    Let me know what you discover.

    Thread Starter gazpugh1

    (@gazpugh1)

    Hi,
    Sorry, mega busy so not had time to go through the Post SMTP as it would require setting up an external API. However, I did quickly try the WP Mail plugin and set to send via PHP and that seemed to solve the issue so not sure if this is related to WP core as my hosts say no changes have been made to SMTP servers at their end.
    Cheers!

    Plugin Support Njones35

    (@njones35)

    I’m glad you found a solution!

    Post SMTP does not require an API though – it will connect to a standard SMTP server the same way that the WP Mail plugin does. If you have any issues in the future I would recommend switching, as the message logging is very useful to debug things like this.

    Best,

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Emails displaying in HTML’ is closed to new replies.