Emails are not working suddenly

  • Resolved Angietops7

    (@angietops7)


    7 years, 11 months ago

    When we test the form we get the following message in a box with a red outline:

    “Failed to send your message. Please try later or contact the administrator by another method.”

    I have two versions of the site (live and a sandbox), and I updated the sandbox to version 2.10.28. Neither the updated or older version is working. The database is recording the request submissions, but the email isn’t happening.

    Please help. This is our main form of contact for business.

    The form is on the top of our home page here: https://www.ballmediainnovations.com. and the sandbox site form is here: https://www.ballmediainnovations.com/sandbox and it still wasn’t working.

    We have a separate contact plugin we use on other pages of the site, and the mail is working fine on when I test those forms, so I’m assuming it’s not about my server configuration.

    I ran a test on my form inside the “contact” plugin. I’m getting “1 configuration error found”.

    I found that under the “Mail” tab of my form, I had an error message saying “This email address does not belong to the same domain as the site.”

    I had this in there: [name] <[email]>

    This has been in there all along and it’s not been changed to my knowledge. I tried changing it to an email address from the website but it’s still not working.

    Thank you for your help!

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  • Thread Starter Angietops7

    (@angietops7)

    Hi everyone, apparently this plugin doesn’t have enough support.

    I finally called my hosting company and found out that there was a problem on the back end that they were able to fix.

    When the new wordpress version updated, it caused my site to go down. My tech support company fixed it, but caused a problem for contact form 7 in the process.

    My hosting company was able to spot it and fix it. I don’t know if it will help any of you to know what it was exactly, but here is what my hosting company told me:

    My tech support company added a default php ini file and increased the max execution time to 300 in that file. The file they made had only the max execution time in there, and it was missing other information that the contact form needed. The hosting company fixed that.

    Also they had my site whitelisted in case it the emails were being seen as spam.

    I wish you all good luck!

Viewing 1 replies (of 1 total)
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