Emails are not sent

  • Resolved oliverkrajcovic

    (@oliverkrajcovic)


    7 months, 4 weeks ago

    Hello,
    A customer of mine wrote to me that he is not receiving confirmation emails about a new order and apparently customers are not receiving order confirmations either. I tried deactivating the plugins and changing the theme as well, but it didn’t help. Everything should be set up well in the Woocommerce settings – until recently it was working fine.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Stef

    (@serafinnyc)

    Hello @oliverkrajcovic have you yourself tried testing this by placing a test order and then using an email that you have access to that is not a part of the website? Best to start there and see. Also, I checked your domain and you do not have DMARC setup. Anyone with Yahoo or GMail will not receive emails. Google sent out notices to everyone months ago that the deadline was June 4th or so.

    Your DMARC needs to include SPF and DKIM as well.

    Hey there, @oliverkrajcovic! Thanks for contacting us. I’m happy to help you.

    Besides checking @serafinnyc’s suggestion, please also check our email troubleshooting guide, particularly this section here, to make sure the emails are being sent.

    Please let us know how it goes.

    Have a wonderful day!

    Thread Starter oliverkrajcovic

    (@oliverkrajcovic)

    Thanks. I have tested it myself now and implemented DMARC but it still doesn’t work.

    I also installed WP mail logging and it doesn’t show any errors.

    https://share.cleanshot.com/QZYJYff2

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @oliverkrajcovic

    According to your screenshots, the mail seems to be sent correctly, isn’t it? I would suggest inspecting your SMTP settings. In most cases, if an email is not being sent/received, then the issue is not with WooCommerce itself but with the email function on your web host.

    To troubleshoot the issue, you can install and configure the WP Mail SMTP plugin. If the issue continues, please follow our email sending FAQ for help, troubleshooting steps and solutions here: https://woocommerce.com/document/email-faq/

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Thread Starter oliverkrajcovic

    (@oliverkrajcovic)

    Thank you very much, it works!

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @oliverkrajcovic,

    Glad to know that we were able to help. I will mark this thread as resolved. Should you have further inquiries, kindly?create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review?here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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