Emails are not being sent

  • Resolved sharmaabhi

    (@sharmaabhi)


    6 years, 8 months ago

    Hi,
    I’m facing issue regarding emails. Emails are not received by admin and customers if any order activity is performed.
    I checked by deactivating other plugins as suggested in documentation but still it’s not working.
    I’m using Contact Form 7 and Newsletter plugins, email is being sent and received with these plugins.
    I also installed WP Mail Log plugin to check error. Error it shows is “Could not instantiate mail function”

    Please, could you tell me how do i resolve this ?
    I’m using latest version of Woocommerce and storefront theme
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Linda

    (@lindamork)

    Automattic Happiness Engineer

    Hi there,

    Here’s a link to our Email FAQ document which gives you several idea on how to track this down. It sounds like using SMTP might be an option for you.

    Thread Starter sharmaabhi

    (@sharmaabhi)

    Thanks for the reply
    I moved my website to another server and email is working there.
    So I guess it’s something to do with hosting server.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    It’s quite common for shared hosting environments to have email troubles, even dedicated hosting environments depending on the setup.

    The error you saw about “could not instantiate mail function” is a bit different than what I’ve seen in the past though, so there was quite possibly some extra that was wrong with the previous server.

    That said, even on a new host I would recommend using a 3rd party SMTP: https://docs.woocommerce.com/document/email-faq/#section-7. There are many benefits to this in all cases, and it’s a must-have in shared hosting environments. Even with dedicated hosting it helps take away some server load and can prove super helpful if you ever have a peak day/hour.

    Thread Starter sharmaabhi

    (@sharmaabhi)

    Thanks for the advice @caleb Burks
    Really appreciate it.

Viewing 4 replies - 1 through 4 (of 4 total)
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