Emails Are Being But Not Received

@jscongdon

So, as I understood correctly: emails are sent and received to your own account for testing, but for some other email address – is not received.

Although, this one is pretty much unclear:

But when I send an email to the site, I can see the email that was sent (In the Gmail Acct. assigned) – but the recipient is not seeing the email.

Let that user check all filters, spam folder too.

According to your description the plugin works, it’s just the other receiver who doesn’t see this email in own inbox.

As I read what I wrote back… I’m even confused ??

I have 2 email accounts Email1 Email2
Email1 is what is set up in WP and WP Mail SMTP.
Email2 is the recipient.

Within the WP Mail SMTP settings > Email Test – I enter Email2 in the Send To field. Hit Send Mail. I can see the sent test mail in Email1 Sent Box and Email2 Inbox.

When I send an email to the Email2 within my plugin using
wp_mail($email, $subject, $message);
I see the sent email in Email1 sent box but Email2 is not receiving it.

I ran some other tests… and utilizing an alternate Email2 address works in both methods.
I’ve looked at the messages that were sent in the Email1 sent box and they look identical… so I’m not sure what / how my plugin may be sending the email differently. I have a feeling that when a message is sent with my plugin it is being marked/filtered as spam/malicious for some reason.
It is going to a corporate email address, so I don’t have any hooks into the email server to see it coming in… and working with the admins would be like pulling teeth.

• This reply was modified 7 years, 1 month ago by jscongdon.

Ok. I’m going to go ahead and close this. The reason for the filtering was because my plugin was including a link to the site itself. They must be kicking those messages back.
Thanks for taking the time to look into something that was all on my end.

@jscongdon

Awesome, thank you for the update.