Emails appearing twice in Overview.

Hello cag8f,

Pretty strange. Do you have edited the value used to merge email fields ? This value can be found in Contactic -> Options -> Admin View tab.

Default value for this option is %email%,%e-mail%,%e_mail% and %email%,%e-mail%,%e_mail%,%mail% since 1.0.4.

Could you please provide/paste the value of the merge input field […] (the third input) ?

• This reply was modified 5 years, 10 months ago by contactic.

>> Could you please provide/paste the value of the merge input field […] (the third input) ?

I have: %email%,%e-mail%,%e_mail%,%mail% (screenshot)

Ok so you have default values here. Some questions for you, cause we are actually unable to reproduce your problem, but are willing to solve it.

1. Can i ask you the name of your email input in each of your forms. For example:

Form 1
<label> Your Email (required your-email) [email* your-email] </label>

Form 2
[etc.]

2. Do you confirm that you don’t have the issue anymore, for newly submitted forms?

3. Do you store email data in your visitor’s cookie? Asking because the plugin captures data located in cookie (if set so)?

4. Finally, to be sure, it would be nice to check (in your database, wp_contactic_submits, if you can) that the duplicate isn’t on the storage side as we suspect, but only a problem while displaying the email address in the overview page.

Another way to check this is to click on HTML export, it will give you a raw (and none merged) view of your data.

1.

<p>Your Email*<br />
[email* your-email] </p>

2. No I cannot confirm that. This issue is still present, even after updating to v1.0.4.

3. I’m not sure. How can I check that?

4. How would I check this? What if I looked at the HTML page source–would I be able to check that way? If not, tell me how to check and I can do that. Should I look in the wp_contactic_submits table?

Thanks.

Thanks for your feedback

>> 4. How would I check this?

In the Overview page, click on export Html (screenshot). You should then see a html table, representing a raw export of your data. This table does NOT merge email fields, so you should NOT have duplicates in any cell that contains an email address (screenshot). Tell us if one of those cells contains duplicate emails ??

Finally, after having checked this, we invite you to update to 1.0.5. This version contains a fix that avoids potential duplicates in the overview.

>> In the Overview page, click on export Html (screenshot). You should then see a html table, representing a raw export of your data. This table does NOT merge email fields, so you should NOT have duplicates in any cell that contains an email address (screenshot). Tell us if one of those cells contains duplicate emails ??

OK. I took a look at the HTML export. Specifically, I have two columns that contain email addresses: email and email-cp. Each of those columns email addresses. Every cell in those columns contains one and only one email address, i.e. there is no duplication.

>> Finally, after having checked this, we invite you to update to 1.0.5. This version contains a fix that avoids potential duplicates in the overview.

I just updated to v 1.0.5 carried out a test submission. The email is still duplicated in the Overview page.

Thanks.

Ok so it becomes clear now: The problem here is that you have two email columns/inputs (email and email-cp, which seems to be a copy of email) per line. Our plugin supports having different names for email inputs, but obviously only one email per line.

Our next update (this week) will address this kind of form layout (in other words: two email inputs in a single form).

• This reply was modified 5 years, 10 months ago by contactic.
• This reply was modified 5 years, 10 months ago by contactic.

>> The problem here is that you have two email columns/inputs (email and email-cp, which seems to be a copy of email) per line. Our plugin supports having different names for email inputs, but obviously only one email per line.

Can you clarify what you mean? I have created a contact form using the plugin Contact Form 7, and inserted that form onto my page. Are you saying that form has two email input fields?

Yes it looks like something is adding email-cp field it may comes from hidden input form field or a cookie if you have the option activated in contactic options (“Save Cookie Data with Form Submissions” in “Saving” options tab).

This should be merged and displayed only if emails are different in version 1.0.6.

Did you notice you had these two fields in your exports from the old plugin ?
I see on your screenshot you don’t have two emails saved on one submission. This might help to find out from where is coming this email-cp data (saved with a comma at the end).

You could also add “email-cp” to the “Do not save fields in DB named” setting in “Saving” options tab if needed.

• This reply was modified 5 years, 10 months ago by Anonymous User 16766577.

>> Yes it looks like something is adding email-cp field it may comes from hidden input form field

How would I check if there are hidden input form fields? The form is on this page. I looked through the DOM and don’t see any hidden fields.

>> or a cookie if you have the option activated in contactic options (“Save Cookie Data with Form Submissions” in “Saving” options tab).

That option is set to ‘false.’

>> Did you notice you had these two fields in your exports from the old plugin ?

I can’t say either way–I don’t remember :-/

>> I see on your screenshot you don’t have two emails saved on one submission. This might help to find out from where is coming this email-cp data (saved with a comma at the end).

Yes, there is one form that doesn’t seem to be affected by this issue. How can I use that to troubleshoot?

>> You could also add “email-cp” to the “Do not save fields in DB named” setting in “Saving” options tab if needed.

OK. But I think I’d like to find out where this field is coming from. What if I searched through my theme files for the string ’email-cp?’ Would that help find out what code is adding this input field, and where?

Sure that would help if you find something in your theme (or plugins).

Just to confirm, did you update to the 1.0.6 and if yes, you don’t see duplicates anymore on the overview page ? (maybe you’re waiting to find out where email-cp comes from before to update)

Regards.

>> Just to confirm, did you update to the 1.0.

No I had not. But I just did, and now my Contact page is displaying several JS errors (screenshot), and my recaptcha will not work–preventing me from submitting a message. If I deactivate your plugin, the JS errors go away, the recaptcha works, and I can submit a message. Thoughts?

Could you confirm you still have the issue with 1.0.7 released today ? Tested with success on our side with CF7 and recaptcha.

Regards.

OK yes, I just updated to v 1.0.7 and the issue seems to be gone. I think we can consider this resolved then, thanks.

Thank you so much for taking the time to provide us feedback.
This feedback is appreciated and very helpful to us.

Feel free to also write a review if you’re satisfied ;).
That helps us to keep our energy!

Regards.