Emailing NinjaForm Submission

  • Resolved jonnyboyb

    (@jonnyboyb)


    1 year, 11 months ago

    I have been messing with this all day and figured I’d reach out to the community.

    I’m using NinjaForms and would like to use WPSMTP to email out. Our mail service is office365.

    I keep getting this error: SMTP Error: Could not connect to SMTP host. Failed to connect to server

    Per O365:

    Server/smart host: smtp.office365.com

    Port: Port 587 (recommended) or port 25

    TLS/StartTLSEnabled

    Username/email address and password Enter the sign-in credentials of the hosted mailbox being used

    When I put that in on the settings page I get:

    WP SMTP connection error

    Seems like there are some problems with the enterd information. Please re-check & re-enter it and hit the “Save changes” button.

    We recently made some changes regarding how we save the username and password in the database, namely we are encrypting them, so that might be the reason for the connection error. Re-entering and saving them should solve the issue.Dismiss this notice.

    I’m sure its something I’m doing wrong but any suggestions would be most helpful.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @jonnyboyb,

    I apologize for the delayed response!

    Can you please let me know what version # of WordPress you are using?

    Warmly,

    Mihaela

    Thread Starter jonnyboyb

    (@jonnyboyb)

    Hey Mihaela thanks for replying. Our website is running WordPress 6.2

    jb

    Can you please go in the database find the table wp_options and from there delete?wp_smtp_options

    Afterwards, reenter the credentials in the dashboard and it should work again.

    Let me know how it goes!

    Mihaela

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Emailing NinjaForm Submission’ is closed to new replies.