• Resolved +ES

    (@evelynmsdesigngraphicscom)


    Hello+

    I think my first post about this issue was lost in the mail since you never responded and I submitted it a month ago… So, I am submitting a new one here, again. I hope that you get it and let me know how to fix the problem as my client is now getting upset about it.

    I have created a multi-question form using this plugin and when the system emails my client the information submitted in the form it all comes in as 1 large paragraph (not as I set up the email to display, under “Mail”).

    I tested this and found that the email that is sent out as an auto-reply does show up as I set up to display, under “Mail (2)”. This is confusing as I copied/pasted the submitted information and format from the “Mail” part over to the “Mail (2)” part. So, I do not understand why the top part is not mailed as I laid out, but the bottom part is mailed as I laid out.

    If you need to view the emails or log-in information, then please tell me where/how to submit that to you privately on this forum as I do not see how to give you that privately. I have provided a link to the page with the form on it (above).

    Please let me know how to fix this.
    Thank you, +Es

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What settings do you have in the Mail tab panel, and how is it rendered in the mail you actually receive?

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hello+

    Thank you for the quick response! Yes, I do have the Fields in the Mail Tab Panel filled out.

    I have a screen shot of the Mail Tab Panel Settings, but I cannot upload it here…?
    So, I will type out what I have:

    Mail Tab, under “Mail”
    “To” > my email which I won’t post here
    “From” > [first-name] [last-name] via <[email protected]>
    “Subject” > WMA Distributor Application Submission
    “Additional Headers” > Reply-To: [email-948]
    “Message Body” (begin) >

    From: [first-name] [last-name] <[email-948]>
    Subject: WMA Distributor Application Submission

    Message Body:
    Name: [first-name] [last-name]
    Email: [email-948]
    Phone Number: [tel-87]
    Position/Title: [title]
    Inquiry submitted by: [inquiry]
    Authorized to purchase on behalf of the business making the application: [authorized]

    Name of Store: [storeName]
    Physical Store Address: [storeAddress], [cityfieldtext-855] [postal]

    Years in Business: [number-838]
    Number of Physical Stores: [number-777]
    Average Physical Store Size: [size]
    Annual Revenue of Store Sales: [storeSales]

    Description of Business Services and Products: [description]

    Website URL: [website]
    Number of Online Stores: [onlineStores]
    Annual Revenue of Website Sales: [websiteSales]

    Plans to Market/Display our products: [radio-310]
    How they heard about WMA: [heard]

    – – –
    Submitted via the Distributor Application Page on the WMA.world website.

    **end of “Message Body”** Note: The “Message Body” you see above is exactly the way I want the email to come in, but below is how the email comes in!

    Email Received >

    From: Me Test1 Subject: WMA Distributor Application Submission Message Body: Name: Me Test1 Email: [email protected] Phone Number: 1-123-456-7890 Position/Title: owner Inquiry submitted by: me Authorized to purchase on behalf of the business making the application: yes Name of Store: My Store Physical Store Address: 123, My City, FL, United States 32333 Years in Business: 7 Number of Physical Stores: 1 Average Physical Store Size: 120 square feet Annual Revenue of Store Sales: 98,000.00 Description of Business Services and Products: services and laser products Website URL: website.com Number of Online Stores: 1 Annual Revenue of Website Sales: 0 Plans to Market/Display our products: yes How they heard about WMA: from a friend – – – Submitted via the Distributor Application Page on the WMA.world website.

    **end of Email Received**

    As you can clearly see the incoming email does not show any of the returns or blank lines that I have laid out in the Message Body. I do NOT have the checkbox “Exlude lines with blank mail-tags from output” checked; I do NOT have the checkbox “Use HTML content type” checked.

    Under “Mail 2” I copied and pasted the “Message Body” from the top section down to the bottom section and that email comes in as shown below:

    Email Received >

    Submitted Information:
    Name: Me Test1
    Email: [email protected]
    Phone Number: 1-123-456-7890
    Position/Title: owner
    Inquiry submitted by: me
    Authorized to purchase on behalf of the business making the application: yes
    Name of Store: My Store
    Physical Store Address: 123, My City, FL, United States 32333
    Years in Business: 7
    Number of Physical Stores: 1
    Average Physical Store Size: 120 square feet
    Annual Revenue of Store Sales: 98,000.00
    Description of Business Services and Products: services and laser products
    Website URL: website.com
    Number of Online Stores: 1
    Annual Revenue of Website Sales: 0
    Plans to Market/Display our products: yes
    How you heard about WMA: from a friend
    – – –
    Submitted via the Distributor Application Page on the WMA.world website.

    **end of email**

    As you can clearly see, the returns are there (but not the blank lines) in the sent email. Again I do NOT have either of the 2 checkboxes checked.

    I would really like both emails to come in as the “Mail2” comes in… Please advise. Thank you!

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hello+

    I have an update. I am testing the default Contact Form that is there when we install and activate the plugin [contact-form-7 id=”7″ title=”Contact form 1″] and the email that comes in for it also comes in as 1 run-together paragraph. I have not changed any of the “Mail” settings for this form, but have added additional fields to the default form.

    I am using WordPress 4.8.1 and Contact Form 7 4.9. Please advise…Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins do you use?

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hello+

    We are using:
    Contact Form 7 v 4.9
    Contact Form 7 – City Field Extension v 1.3
    Contact Form 7 Conditional Fields v 1.3.4
    Contact Form 7 confirm email field v 1.2
    Contact Form 7 Multi-Step Forms v 2.24
    Contact Form Submissions v 1.3

    And 23 others…

    I use all of the exact same CF7 plugins on another site and those forms are set up almost exactly the same as this one in this site. The other site’s form submission emails come in as expected with the returns showing and blank lines as laid out.

    This install is on PHP 7 while the other install is not on PHP 7 – could that be the issue? Is CF7 PHP 7 compatible?

    Thank you!

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try deactivating all other plugins and switching to the default theme.

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hello+

    Thank you for the quick response! I have done as suggested and determined that the following plugin is causing an issue: Paid Memberships Pro by Handle Memberships v 1.9.3

    When that is activated the email layout for all CF7 Forms is disrupted as described.

    I do need this plugin, as well as all CF7 plugins – what do you suggest?

    Thank you.

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hello+

    I’m just wondering if you have an update on this issue? My client is getting quite upset.

    Thank you.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Contact the “Paid Memberships Pro by Handle Memberships” seller for support.

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hello+

    I will contact them, but is there something specific that is interfering with your code that I could tell them? If so, it would be very helpful for you to tell me what exactly is interfering with your code…

    Thank you, +ES

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Emailed Form Information Showing as 1 Giant Paragraph, not as Set up’ is closed to new replies.