Emailed completed order line items not tax inclusive

  • Hi,

    I am having a problem with the emailed receipts for inclusive tax where the line item and subtotal are adding exclusive tax but the total is showing correct with the tax included and the VAT tax showing in brackets as expected.

    The site is showing the inclusive tax correctly on the checkout and the order in WP dashboard in WooCommerce > orders is showing the tax correctly. It is just the email that is not showing correctly.

    WooC Tax settings:

    Website Cart showing correct screenshot:

    WP dashboard > WooC > Order showing correct:

    Emailed completed order receipt not correct:

    How can I correct this?

    System report below:

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.6.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.9.2
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    WP Version: 6.7.2
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    Language: fi
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    Remote Get: ?

    ### Database ###

    [REDACTED]

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    WP Event Manager - Name Badges: by WP Event Manager – 1.0.2
    WPEM - REST API: by WP Event Manager – 1.0.6

    ### Inactive Plugins (5) ###

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    Paid Memberships Pro - Events Add On: by Paid Memberships Pro – 1.6
    WooCommerce Stripe Gateway: by Stripe – 9.2.0
    WP Event Manager - Attendee Information: by WP Event Manager – 1.2.6
    WP Event Manager - Google Maps: by WP Event Manager – 1.8.7

    ### Dropin Plugins () ###

    maintenance.php: maintenance.php

    ### Must Use Plugins (1) ###

    WP Toolkit Worker Plugin: by  – 6.6.3-9096

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: event_ticket (event_ticket)
    external (external)
    grouped (grouped)
    simple (simple)
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    Connected to WooCommerce.com: –
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    HPOS data sync enabled: –

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    ### WC Pages ###

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    Cart: #1020 - /cart/ -  Contains the woocommerce/cart block
    Checkout: #1173 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #3117 - /terms/

    ### Theme ###

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    Version: 7.0.2.3
    Author URL: https://PeepSo.com
    Child Theme: ?
    Parent Theme Name: PeepSo Theme: Gecko
    Parent Theme Version: 7.0.2.3
    Parent Theme Author URL: https://PeepSo.com
    Theme type: Classic theme
    WooCommerce Support: ?

    ### Templates ###

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    peepso-theme-gecko/woocommerce/content-single-product.php
    peepso-theme-gecko-child/woocommerce/emails/customer-completed-order.php
    peepso-theme-gecko-child/woocommerce/emails/customer-new-account.php
    peepso-theme-gecko/woocommerce/single-product.php


    ### Stripe ###

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    Options: ?
    Notes: 65
    Onboarding: skipped

    ### Action Scheduler ###

    Complete: 446
    Oldest: 2025-01-19 07:40:59 +0200
    Newest: 2025-02-18 11:27:35 +0200

    Failed: 11
    Oldest: 2025-01-03 08:39:02 +0200
    Newest: 2025-02-14 11:41:30 +0200

    Pending: 9
    Oldest: 2025-02-18 11:28:35 +0200
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    ### Status report information ###

    Generated at: 2025-02-18 11:28:22 +02:00
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ceenaree

    (@ceenaree)

    Further to this. It is the new order email or when I resend new order notification that this happens. The confirmed order email is showing correctly when it is sent.

    • This reply was modified 1 week, 5 days ago by ceenaree.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for providing detailed information about the issue. I tried replicating it on my site by placing a test order, and everything is working fine on my end.

    This indicates that a plugin or theme on your site may be affecting this behavior. In the system status report, I noticed that you have multiple plugins installed. Additionally, your PeepSo Gecko theme and PeepSo Gecko child theme are overriding the order confirmation email template (customer-completed-order.php), which could be causing the issue.

    For testing purposes, could you please create a staging site, deactivate all plugins except WooCommerce, and activate the default WordPress theme (e.g., Twenty Twenty-Five)? Then, try placing a test order and check if the issue persists. You can enable the Cash on Delivery payment method to simplify the test.

    Let me know if you still experience the issue.

    Thread Starter ceenaree

    (@ceenaree)

    Hi,

    Thanks for the reply but as you are referring to the customer-completed-order.php, does this template also create the new order email? I had additionally mentioned in my own reply yesterday that the completed order email is correct, just the new order email has the problem or if I resend new order notification it happens also.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello ceenaree,

    Thank you for your reply.

    But as you are referring to the customer-completed-order.php, does this template also create the new order email?

    To answer your question, new order emails are generated by customer-processing-order.php

    To completely rule out possibility that theme is affecting the emails, please follow these instructions:

    For testing purposes, could you please create a staging site, deactivate all plugins except WooCommerce, and activate the default WordPress theme (e.g., Twenty Twenty-Five)? Then, try placing a test order and check if the issue persists.

    Let me know how it goes and I will be happy to assist you further.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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