Viewing 11 replies - 31 through 41 (of 41 total)
  • Ned

    (@fattymembrane)

    I’m having a similar problem. When a purchase is made, the money is transferred via paypal and credited to our account, but the payments remain in the “Pending” state in EDD and the emails are never sent. If I manually change a payment’s status to “Complete”, the email goes out and the download link works as normal. I have disabled the PayPal IPN verification, but the payments are still stuck in the “Pending” stage.

    ### Begin System Info ###
    
    ## Please include this information when posting support requests ##
    
    Multisite:                Yes
    
    SITE_URL:                 https://divorcediscourse.com
    HOME_URL:                 https://divorcediscourse.com
    
    EDD Version:              1.7.2
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    Success Page:             https://divorcediscourse.com/purchase-confirmation/
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    [Moderator Note: Please post log files between backticks or use the code button.]

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Are you using Database Caching with W3 Total Cache?

    Ned

    (@fattymembrane)

    Yes

    Ned

    (@fattymembrane)

    Would it be possible to run a cron job to help complete the transactions?

    Plugin Contributor Pippin Williamson

    (@mordauk)

    There is no need for that. Sales are completed automatically when working correctly.

    Please try disabling Database Caching and then test again.

    Ned

    (@fattymembrane)

    I checked and database cache has actually been disabled the entire time – we haven’t been using that part of the W3 caching plugin. Are there any other conflicts it could be?

    Plugin Contributor Pippin Williamson

    (@mordauk)

    What other parts of W3TC are you using?

    Ned

    (@fattymembrane)

    We’re using the “Page cache” and “browser cache” portions of the plugin

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Those shouldn’t cause any issues. Do you have any errors recorded in Downloads > Reports > Logs > Payment Errors?

    Ned

    (@fattymembrane)

    No, there are no errors listed there

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Could you please follow each of the suggestions here then let me know if that resolves it? https://easydigitaldownloads.com/docs/payments-stay-pending/

Viewing 11 replies - 31 through 41 (of 41 total)
  • The topic ‘Email with downloads will not send’ is closed to new replies.