email verification problem

  • In WP settings the wrong email is showing. If I change it I am told a verification email will be sent to the new address. This never happens so I am unable to verify, and so I am stuck with a non functioning email address. Any ideas how to fix?
    As a secondary and likely related issue the contact form on the site always throws an error (link above)
    The site uses Elementor / WP and is hosted with Siteground. Siteground says this is definitely a WP issue. Anybody have any ideas?
    I tried to install and use WP Mail SMTP plugin, but that refused to work as well and threw the same error.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter urban2019

    (@urban2019)

    Thanks James!
    That makes a lot of sense because the same thing happens to mail functionality on my other sites. Do you know if there is a way to override this setting?
    Or alternatively, can you suggest an SMTP Mail plugin? When you say my emails outgoing mail server do you mean one of may email hosts entirely independent of Siteground ? I use iCloud / gmail / zoho for different mail accounts.

    Moderator James Huff

    (@macmanx)

    You might want to try Gmail in your SMTP plugin, that should work.

Viewing 3 replies - 1 through 3 (of 3 total)
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