Email Verification

  • Resolved eshkaflex

    (@eshkaflex)


    3 years, 7 months ago

    Hey guys,

    How do we enable email verification when a new user registers? We want the users to click on a link sent to their email to confirm their email address before they can submit a ticket. This should be done to prevent abuse. Is there an add-on for this? Thanks a lot in advance!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @eshkaflex

    With our core plugin you can control the behavior of user registrations. To access these, go to the TICKETS->SETTINGS->REGISTRATION tab. Check the following page.

    https://getawesomesupport.com/documentation/awesome-support/admin-user-registration-options/

    You can also check our Custom User Registration Fields addon
    https://getawesomesupport.com/addons/custom-user-registration-fields/

    Let me know if you need any further assistance.

    Regards

    • This reply was modified 3 years, 7 months ago by Jawad Ahmed.
    Thread Starter eshkaflex

    (@eshkaflex)

    Thanks for your response. Which section of the REGISTRATION tab is responsible for an email verification sent out to the user to confirm the user’s email?

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @eshkaflex,

    I apologize for the confusion on our side. We don’t have email verification, but we have Moderated registration. You can check the user’s profile and approve or reject it. You can also setup notifications to approve those accounts. You can activate it by going to tickets – settings – registration tab and in the registration section, choose the moderated registrations. Then, you will see the moderate registration tab. You can set up the email notifications and pending user role when created.

    You can also setup custom login pages that have email verification processes. Once chosen,you can choose the login page by going to tickets – settings – advanced tab and choose your login/registration page.

    Best Regards.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    Marking as solved. Any questions, let me know.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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