email trigger twice

  • Resolved harrythakur

    (@harrythakur)


    8 months, 2 weeks ago

    When a customers places and order, they only get charged once but we get the email notification twice.? What it then does is deducts the stock twice.? So if we have 4 left in stock and the customer orders 1 unit we should have three left.? BUT, when we get the email two times, it deducts the stock twice and now shows only 2 in stock.? So when a customer orders the last unit in stock and the double email comes through, the stock deducts twice and shows -1.

    The page I need help with: [log in to see the link]

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  • Hey there, @harrythakur! Thanks for contacting us. I’m happy to help you.

    From what I understand this is happening to all orders regardless of the products on it, correct?

    Is it also happening with all payment methods and gateways (if you have more than one active)?

    Can you please run a test order with cash on delivery (which is a default WooCommerce option) and see if this also happens?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    anastas10s

    (@anastas10s)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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